Claire Grazela
San Diego,TX
Summary
Proven track record in enhancing customer satisfaction and expanding client bases, notably at Pacifica Senior Living. Excelled in CRM proficiency and interpersonal communication, achieving significant improvements in client engagement and service efficiency. Demonstrates exceptional attention to detail and multitasking abilities, driving positive outcomes and fostering strong customer relationships.
Overview
2
2
years of professional experience
Work History
Internal Sales Associate
Pacifica Senior Living
01.2024 - Current
- Boosted client satisfaction by providing exceptional service and timely responses to inquiries.
- Expanded the company's customer base through effective prospecting and lead generation efforts.
- Utilized CRM software effectively, maintaining accurate records of client account details and client interactions for seamless communication across the corporate team.
- Assisted with creating scripts and responses for consumer interaction, and utilizing them to effectively assist and educate customers.
Customer Relations Specialist
Rancho San Carlos Pet Clinic
06.2022 - 01.2024
- Managed thousands of client accounts within a CRM, ensuring accurate and organized record-keeping and timely follow-ups on outstanding issues.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Strengthened customer relationships to promote longevity by listening to customer concerns and giving priority to service requirements.
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Maintained comprehensive knowledge of company policies, pet insurance processing, and veterinary knowledge to provide accurate information and recommendations to customers.
Education
Associate of Science - Nursing
Grossmont College
El Cajon, CA05.2027
Bachelor of Science - Biology
University of California, Davis
Davis06.2022
Skills
Customer Service and Engagement
CRM proficiency
Attention to Detail
Strong Communication and Interpersonal Skills
Multitasking Abilities
Organization
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Internal Sales Associate
Pacifica Senior Living
01.2024 - Current
Customer Relations Specialist
Rancho San Carlos Pet Clinic
06.2022 - 01.2024
Associate of Science - Nursing
Grossmont College
Bachelor of Science - Biology
University of California, Davis
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