Claire Helmken
Minneapolis,MN
Overview
7
7
years of professional experience
Work History
Server
Nordstrom Ruscello
09.2024 - 10.2025
- Delivered exceptional customer service, enhancing guest satisfaction through attentive and personalized interactions.
- Implemented upselling techniques, increasing average check totals while providing tailored recommendations to customers.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with kitchen staff to expedite food preparation and delivery, maintaining efficient workflow during peak hours.
- Trained new servers on menu items, service protocols, and operational procedures to enhance team performance.
Server
Nordstrom Ruscello
09.2024 - 10.2025
- Delivered exceptional customer service, enhancing guest satisfaction through attentive and personalized interactions.
- Implemented upselling techniques, increasing average check totals while providing tailored recommendations to customers.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with kitchen staff to expedite food preparation and delivery, maintaining efficient workflow during peak hours.
- Trained new servers on menu items, service protocols, and operational procedures to enhance team performance.
Marketing Coordinator
Redmond Apartments
05.2022 - 11.2022
- -Marketing efforts contributing to client being on target to meet leasing goal, and 7 months earlier YOY
- -Grow client’s social media accounts, resulting in inbound leads for apartment rentals
- -Planned and hosted client booth at UMN off-campus housing fair leading to showings and signed leases
- -Design marketing collateral including flyers and information sheets for prospective tenants
- -Updated branding including new logo and brand colors
- -Building new website implementing new branding
Communications Assistant
University of Minnesota, Department of Curriculum and Instruction
09.2019 - 05.2022
- -Coordinated and wrote feature articles on faculty and students for the department’s website and social media
- -Performed website updates using HTML and assisted in content planning for new department website
- -Created monthly newsletters for the department’s undergraduate and graduate students using Salesforce CRM
- -Designed course announcements, event announcements, and marketing materials for prospective students using Salesforce CRM
- -Managed editorial calendars for newsletters and web content
- -Planned and executed department social media strategy
Marketing Intern
Marketing Architects
05.2021 - 09.2021
- -Assisted sales team in accounts-based prospecting research to identify potential client companies
- -Performed research on prospective client companies and wrote tailored copy to support accounts-based marketing campaigns
- -Created marketing internal and external marketing collateral including client deck presentations and training guides
- -Performed competitive analysis and provided insight to improve business strategy
- -Assisted with social media strategy, execution, and measurement
- -Researched advertising trends and created blog posts to build trust with clients and prospects
Administrative Assistant
University of Minnesota, Department of Medicine
02.2019 - 09.2019
- -Utilize knowledge of Microsoft Excel and Google Sheets and Docs, and internal scheduling software to schedule faculty for clinics, call duty, teaching, in-patient and out-patient services
- -Effectively communicate with faculty and coworkers to resolve scheduling conflicts so that all clinics are staffed
Education
Bachelor of Arts - Journalism major (Professional Strategic Communications emphasis), Spanish Studies minor
University of Minnesota - Twin Cities
05.2022
Timeline
Server
Nordstrom Ruscello
09.2024 - 10.2025
Server
Nordstrom Ruscello
09.2024 - 10.2025
Marketing Coordinator
Redmond Apartments
05.2022 - 11.2022
Marketing Intern
Marketing Architects
05.2021 - 09.2021
Communications Assistant
University of Minnesota, Department of Curriculum and Instruction
09.2019 - 05.2022
Administrative Assistant
University of Minnesota, Department of Medicine
02.2019 - 09.2019
Bachelor of Arts - Journalism major (Professional Strategic Communications emphasis), Spanish Studies minor
University of Minnesota - Twin Cities