Claire Holiday
Seattle,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Specialty Casework Processor
Edfinancial Services
01.2022 - 06.2023
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Customer Service Specialist
Edfinancial Services
01.2018 - 12.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Supervisor
Edfinancial Services
11.2016 - 01.2018
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Bachelor Of Fine Arts - Graphic Design
Maryville College
Maryville, TN12.2013
Skills
- Verbal and Written Communication
- Microsoft Office
- Reading Comprehension
- Critical Thinking
- Document Review
- Telephone Etiquette
- Payment Collection
Timeline
Specialty Casework Processor
Edfinancial Services
01.2022 - 06.2023
Customer Service Specialist
Edfinancial Services
01.2018 - 12.2022
Customer Service Supervisor
Edfinancial Services
11.2016 - 01.2018
Bachelor Of Fine Arts - Graphic Design
Maryville College
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