Claire Hong
Petaluma,CA
Summary
Dynamic and results-oriented professional with a proven track record at K-Elements BBQ, and other server positions, excelling in guest engagement and complex problem-solving. Leveraged exceptional customer service and hygiene standards to enhance dining experiences, significantly increasing sales through upselling techniques. Skilled in team collaboration and training, fostering a positive and efficient work environment. Driven Volunteer with a background in teaching English as a foreign language to Korean Orphans. Developed engaging lesson plans and facilitated immersive learning experiences for students. Applied effective communication and cultural sensitivity to enhance student comprehension and participation.
Also experienced with coordinating and overseeing food distribution processes while working with low-income families to ensure organized events. Utilizes strong logistics and supply chain management skills to maintain seamless operations. Track record of building reliable client relationships and managing inventory efficiently.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
K-Elements BBQ
09.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Restaurant Busser
TAKI JAPANESE RESTAURANT
05.2022 - Current
- Assisted waitstaff by bringing out food and dessert plates
- Moved tables and chairs according to expected customer numbers
- Addressed customer questions and requests and directed guests to appropriate facility locations
- Brought out complimentary food and drink items before meals
- Refilled glasses with drinks and replenished condiment shakers
- Removed used paper products and linens and distributed replacements
- Collaborated with staff teams and developed business relationships with coworkers to build personal networks
- Maintained adequate supplies of items, such as clean linens, silverware, glassware, dishes, and trays
- Removed plates and glasses from tables after meals
- Greeted and seated customers
- Filled beverage and ice dispensers
- Carried food, dishes, trays and silverware from kitchens and supply departments to serving counters
- Scraped and stacked dirty dishes and carried dishes and other tableware to kitchens for cleaning
- Performed served, cleaning, and stocked duties in establishments, such as cafeterias and dining rooms, to facilitate customer service
- Served food to customers when waiters and waitresses needed assistance
- Located items requested by customers
- Set tables with clean linens, condiments and other supplies
Volunteer and Mentor
FaithnHope
06.2021 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Helped mentor children in an organized fashion and taught English in remote locations all over Korea.
- Supported my manager in her daily organization of lesson plans and activities for the children.
- Approached issues proactively to best meet current and future community needs.
- Dealt with situations between children and staff to maintain a welcoming and caring environment.
- Stayed sensitive to the needs and care of the Orphans to make sure they felt safe.
Cahier/Server
Asian Box
10.2023 - 12.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Volunteer Coordinator
Una Vida
08.2021 - 05.2023
- Served as a liaison between volunteers and senior leadership, ensuring open lines of communication and promoting a transparent environment where concerns could be addressed promptly.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Worked with low-income families and made sure they felt comfortable and taken care of.
- Serviced volunteers in organizing and setting up the distribution center.
- Carried heavy objects and placed food so it was accessible to families.
- Aided in helping carry food and other necessities to the cars of those in our community.
- Helped demonstrate acts of character and need to organizations for grants by telling them my story.
Crew Member
COLD STONE CREAMERY
06.2021 - 09.2021
- Identified and properly disposed of spoiled and expired food items to promote food safety and prevent cross-contamination
- Measured and weighed ingredients according to portion control standards
- Organized and stored ingredients according to schematics and expiration dates
- Placed orders into POS systems and handled cash and credit transactions
- Cleared and bussed tables and mopped lobby floors during closing times
- Trained new employees regarding company policies and food preparation procedures
- Maintained knowledge of store menus to advertise promotions and limited-time offers
- Washed and sanitized plates and utensils for continued use
- Recommended menu items according to customer preferences and dietary restrictions
- Packaged and labeled to-go and delivery orders for pickup
- Counted money in cash drawers and calculated customer tips after shifts
- Addressed customer complaints by remaking dishes and administering refunds
- Memorized food and drink recipes to prepare orders with speed and accuracy
- Served food, beverages and desserts to customers in such settings as take-out counters of restaurants and lunchrooms, business and industrial establishments, hotel rooms and cars
- Selected food items from serving or storage areas and placed in dishes, on serving trays, or in take-out bags
- Communicated with customers regarding orders, comments and complaints
- Served customers in eating places that specialized in fast service and inexpensive carry-out food
- Requested and recorded customer orders, and computed bills using cash registers, multi counting machines, or pencil and paper
- Prepared and served cold drinks, and frozen milk drinks and desserts, using drink-dispensing, milkshake and frozen custard machines
Education
High School Diploma -
Casa Grande High School
Petaluma, CA06.2023
Skills
- Critical Thinking
- Note Organization
- Child Care
- Complex Problem-Solving
- Team Collaborating
- Training and Teaching
- Creative Thinking
- Word Processing
- Social Justice
- Guest Engagement
- Exceptional customer service
- Strong Work Ethic
- Patience and understanding
- Hygiene and Cleanliness
- Early Childhood Education
- Activity Planning
- Language skills
- Age-Appropriate Activities
- Positive Reinforcement
- Schedule Management
Certification
Drivers License
Food Handler Certified
Extracurricular Activities
Una Vida Coffee Club Lacrosse Team
Timeline
Server
K-Elements BBQ
09.2024 - Current
Cahier/Server
Asian Box
10.2023 - 12.2023
Restaurant Busser
TAKI JAPANESE RESTAURANT
05.2022 - Current
Volunteer Coordinator
Una Vida
08.2021 - 05.2023
Volunteer and Mentor
FaithnHope
06.2021 - Current
Crew Member
COLD STONE CREAMERY
06.2021 - 09.2021
High School Diploma -
Casa Grande High School
Similar Profiles
Joshua LimaJoshua Lima
Wellness Member Associate at Elements MassageWellness Member Associate at Elements Massage
Caleb MackeyCaleb Mackey
Restoration Technician at All Elements Services & RestorationRestoration Technician at All Elements Services & Restoration
AYSHA QADIRAYSHA QADIR
Purchasing Coordinator at Outdoor ElementsPurchasing Coordinator at Outdoor Elements
Leslie StutsmanLeslie Stutsman
Substitute Teacher at Waugh School DistrictSubstitute Teacher at Waugh School District
Adam MosbahiAdam Mosbahi
Volunteer at Petaluma Valley Hospital - Community Garden VolunteerVolunteer at Petaluma Valley Hospital - Community Garden Volunteer