CLAIRE KOERTNER
Sycamore,IL
Summary
Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Experienced [Job Title] with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success. Enthusiastic [Job Title] willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
13
13
years of professional experience
Work History
Kishwaukee College
, IL
Picker/packer
Autometer
Sycamore, IL
02.2020 - Current
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Scanned packages and boxes and moved to loading dock for shipment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Server
Hobnobbers
Sycamore, IL
05.2018 - Current
- Job Title] skilled at operating in fast-paced environments with demanding objectives for sales, service and quality
- Talent for adapting to changing menus and policies and independently handling customer issues
- Analytical problem-solver successful at managing time and preparing for future guests with efficient side work
- Hardworking [Job Title] with proven relationship-building and time management abilities in fast-paced restaurant environments
- Successful at handling tables of all sizes with accuracy and impeccable customer service skills
- Strive to meet every patron need, drive satisfaction and promote long-term loyalty
- Customer assistance
- Cash management
- Food safety understanding
- Dining customer service
- Point of Sale (POS) system operations, Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Promoted desserts, appetizers and specialty drinks
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
- Managed closing duties, including restocking items and reconciling cash drawer
- Operated POS terminals to input orders, split bills and calculate totals
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal
Package Handler
UPS
DeKalb, IL
12.2017 - 01.2018
- Ensured packages were sealed properly
- Assisted in loading delivery trucks with prepared packages
- Sorted cargo for accurate shipment to target locations, preventing
- Summary
- Skills
- Experience unnecessary delays and promoting productivity
- Braced, padded and supported shipments to prevent shifting and damage
Cashier
Klock Farms
Kirkland, IL
07.2011 - 08.2017
- Trained new team members in cash register operation, stock procedures and customer service
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
Cashier
Culvers
Sycamore, IL
10.2014 - 04.2015
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
- Worked closely with front-end staff to assist customers
- Kept all utensils, dishes and glasses clean and ready for customer use
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products
Education
No Degree -
Kishwaukee College
Malta, ILSkills
- Continuous Improvement
- Able to Lift 30 Pounds
- Production Work
- Cool Under Pressure
- Team Player
Timeline
Picker/packer
Autometer
02.2020 - Current
Server
Hobnobbers
05.2018 - Current
Package Handler
UPS
12.2017 - 01.2018
Cashier
Culvers
10.2014 - 04.2015
Cashier
Klock Farms
07.2011 - 08.2017
Kishwaukee College
No Degree -
Kishwaukee College
Similar Profiles
Heather TesreauHeather Tesreau
Test Proctor at Kishwaukee CollegeTest Proctor at Kishwaukee College
DEMETRIC HIGHTOWERDEMETRIC HIGHTOWER
Assistant Women’s Basketball Coach at Moberly Area Community CollegeAssistant Women’s Basketball Coach at Moberly Area Community College
Melissa GillisMelissa Gillis
Coordinator, Dual Credit at Joliet Junior CollegeCoordinator, Dual Credit at Joliet Junior College
Kimberly CelestinoKimberly Celestino
Jail Administrator at Whiteside County Sheriff's OfficeJail Administrator at Whiteside County Sheriff's Office
Jonathan WestJonathan West
Senior Safety Engineer at Target CorporationSenior Safety Engineer at Target Corporation