Claire Kurtz
Louisville,KY
Summary
Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times. High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
4
4
years of professional experience
Work History
Host/Head Food Runner
Mesh
04.2021 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Customer Service Associate
Phlen's Bakery
04.2020 - 04.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers. Worked with Senior cake decorating personell.
- Answered customers questions on orders promptly to avoid wait times.
Education
High School Diploma -
Ballard High School
Louisville, KY05.2024
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Exceptional communication
Hobbies
Philosophy
Outdoor activities
Play Guitar
Psychology
Art
Music
Reading
Epistemology
Timeline
Host/Head Food Runner
Mesh
04.2021 - Current
Customer Service Associate
Phlen's Bakery
04.2020 - 04.2021
High School Diploma -
Ballard High School
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