Work Type
Part TimeVolunteerLocation Preference
On-SiteOpen to relocation: Yes
Claire Lanternier
Iowa City
Work Preference
Summary
I have worked well with communicating and connecting with people at my job at Francesca's. I have used my fluency in Spanish to communicate with customers with language barriers. I have used my fashion sense to influence and help others with finding their style. Most of all, I have built close relationships with my coworkers by asking them questions about their lives and validating their feelings.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Francesca's Collections
Coralville, IA
06.2025 - Current
- Assisted customers in selecting merchandise, enhancing their shopping experience and satisfaction.
- Executed daily cash register operations, ensuring accurate transactions and customer service.
- Maintained visual merchandising standards, contributing to an appealing store environment.
- Collaborated with team members to achieve sales goals through effective communication and support.
- Provided product knowledge to customers, facilitating informed purchasing decisions.
- Processed inventory shipments, organizing stock for efficient access and display.
- Supported promotional events by setting up displays and engaging with customers effectively.
- Adapted quickly to changing retail environments, demonstrating flexibility in task management.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Performed cash, card, and check transactions to complete customer purchases.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Implemented feedback from customer surveys to enhance shopping experience.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Education
Bachelor of Science - Psychology, English, Pre-Med
University of Iowa
Iowa City, IA05-2029
High School Diploma -
Iowa City High School, Iowa City, IA, US
Iowa City, IA05-2025
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Time management
- Cash handling
- Reliability and punctuality
- Store opening and closing
- Relationship building
- Professional appearance
- Store maintenance
- Stocking and receiving
- FLUENT IN Spanish
- Interpersonal and written communication
- Order processing
- Trend awareness
- Fitting room maintenance
- Fashion sense
- Friendly and outgoing
- Verbal and written communication
- Shelf stocking
- Cash drawer balancing
- Positive and professional
- Gift card management
- Backroom organization
- Reliable and responsible
- Honest and dependable
- Attention to detail
- Organization
- Team cooperation
Accomplishments
Dance Marathon student volunteer. Dance Marathon is a large organization to help raise money for kids with cancer.
I volunteer at Restore Volunteer, a place where many different kinds of products are donated to be marked at a cheaper price. I helped organize and add products to the store.
I volunteer at Houses Into Homes.
I volunteer at the Free Medical Clinic as a Receptionist.
I am a part of the American Red Cross Club at uiowa.
I am part of a Human Brain Research Lab team at uiowa.
Languages
Spanish
Limited Working
English
Native or Bilingual
Interests
- Gardening
- Community Cleanup
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Offering time and support to shelters for the homeless, women, and animals
- Participating in local clean-up initiatives
- I enjoy helping others and giving back to the community
- Gym Workouts
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- I like working with my hands and fixing things
- Dancing
- Music
- Mindfulness Practices
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Knitting and Crocheting
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Food justice advocate, working to address food insecurity and promote access to healthy, affordable food
- Fashion
- Watching Movies and TV Shows
- Volunteering
- Supporting STEM education initiatives and mentorship programs
- Reading
- Animal Welfare Advocacy
- Drawing and Painting
- Genealogy
- Passionate about balancing physical health with mental and emotional wellness
- Fashion and Style
- Running
- Creative Writing
- Personal Development and Self-Improvement
- Interior Design
Timeline
Retail Sales Associate
Francesca's Collections
06.2025 - Current
Bachelor of Science - Psychology, English, Pre-Med
University of Iowa
High School Diploma -
Iowa City High School, Iowa City, IA, US