Claire Leonille
Fairfield,CA
Summary
Detail-oriented and results-driven with extensive experience leading complex programs, coordinating cross-functional teams, and driving operational performance in fast-paced environments. Proven track record in project execution, stakeholder management, process improvement, and resource coordination. Proven ability to manage competing priorities, implement strategic initiatives, and deliver measurable results while maintaining compliance and organizational objectives.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Program Manager | Alternate Medical Emergency Manager | Security Manager
United States Air Force
04.2025 - Current
- Led cross-functional readiness and training initiatives, ensuring 1.4K active duty workforce remained qualified, compliant and prepared to respond to deployments, emergency incidents and operational contingencies.
- Coordinated with federal, state, and local agencies to support emergency response, planning, resource management and operational readiness.
- Partnered with internal and external stakeholders to develop and execute emergency response plans, safeguarding $986K in mission-essential equipment and supporting healthcare services for 206K Department of Defense and Veterans Affairs beneficiaries in Northern California.
- Conducted assessments and inspections, tracked performance metrics, and implemented corrective actions to improve organizational preparedness.
- Managed the Shelter-in-Place program supporting 2.5K personnel and safeguarding multi-million dollar medical infrastructure, equipment and mission-essential assets.
- Oversaw security clearance for 1.4K active duty military personnel, coordinating investigations, adjudications, and compliance requirements.
Emergency Medical Technician - Emergency Services and Scheduling NCOIC
Air Force
01.2019 - 04.2025
- Established and managed a revenue-generating program to secure funding for office operations, procure resources, and fund employee engagement activities.
- Directed workforce scheduling and resource allocation for 45 healthcare professionals, maintaining 24/7 emergency department and ambulance response operations.
- Provided critical life support and emergency medical care in high-pressure and combat-like environments.
- Operated specialized medical vehicles and managed patient transport logistics efficiently.
- Delivered immediate trauma stabilization and medical intervention amidst challenging scenarios.
Operations Supervisor
Hilton
05.2018 - 01.2019
- Oversaw daily operations across 12 cross-functional departments, aligning resources and ensuring seamless coordination and exceptional guest satisfaction.
- Supported onboarding and mentored new employees on hotel policies, service standards, and operational procedures.
- Performed effectively under pressure, demonstrating superior time management skills.
- Served as liaison between guests, management, and operational teams to ensure timely communication and issue resolution.
Chat Sales Specialist
SPI CRM
02.2017 - 02.2018
- Recognized as a top-performing sales consultant among 60 agents for consistently exceeding sales and customer satisfaction goals.
- Generated revenue through live-chat sales by identifying customer needs, recommending tailored solutions and closing satellite TV and internet service contracts.
- Trained and mentored new team members on sales strategies, customer engagement, and product knowledge.
Assistant General Manager in Training
PANDA EXPRESS
07.2016 - 01.2017
- Led a cost and waste reduction initiative that was adopted as a standard operating practice across restaurant operations, improving operational efficiency and reducing operating expenses.
- Supervised daily store operations for a high volume restaurant, optimizing team performance, customer satisfaction, and operational efficiency.
- Managed workforce scheduling and trained over 15 employees on operational standards, food safety compliance, and customer service excellence.
- Oversaw financial transactions, inventory controls, and administrative operations.
Barista Trainer and Supervisor | Coffee Master | Store's Marketing Specialist | District Events Specialist
STARBUCKS COFFEE
02.2014 - 04.2016
- Expanded Starbucks off-site event operations by 167% per quarter in the district with 12 stores, increasing customer engagement and beverage sales.
- Coordinated inventory ordering, merchandising, and promotional campaigns to support sales growth and operational efficiency.
- Supervised and led daily store operations, including cash management, staffing, and customer service.
- Trained and mentored new employees on operational procedures, company standards, and customer experience expectations.
Online English Tutor
FUNNYEDU
06.2013 - 01.2014
- Oversaw daily operations across 12 cross-functional departments, aligning resources and ensuring seamless coordination and exceptional guest satisfaction.
- Supported onboarding and mentored new employees on hotel policies, service standards, and operational procedures.
- Performed effectively under pressure, demonstrating superior time management skills.
- Served as liaison between guests, management, and operational teams to ensure timely communication and issue resolution.
Education
Master of Business Administration (MBA) - Business Project Management
American Public University
01.2027
Bachelor of Science (BS) - Hotel and Restaurant Management
Mindanao State University - Iligan Institute of Technology
10.2012
Skills
- Leadership Skills
- Problem-solving
- Strategic Planning
- Stakeholder communications
- Training and team development
- Emergency Management
- Live Chat Support
- CRM software
- POS Systems
- Emergency Medical Equipment
- Microsoft Office
Certification
NREMT National Registry EMT
Timeline
Program Manager | Alternate Medical Emergency Manager | Security Manager
United States Air Force
04.2025 - Current
Emergency Medical Technician - Emergency Services and Scheduling NCOIC
Air Force
01.2019 - 04.2025
Operations Supervisor
Hilton
05.2018 - 01.2019
Chat Sales Specialist
SPI CRM
02.2017 - 02.2018
Assistant General Manager in Training
PANDA EXPRESS
07.2016 - 01.2017
Barista Trainer and Supervisor | Coffee Master | Store's Marketing Specialist | District Events Specialist
STARBUCKS COFFEE
02.2014 - 04.2016
Online English Tutor
FUNNYEDU
06.2013 - 01.2014
Master of Business Administration (MBA) - Business Project Management
American Public University
Bachelor of Science (BS) - Hotel and Restaurant Management
Mindanao State University - Iligan Institute of Technology
CAREER OBJECTIVE
Seeking a Program or Project Management position where I can leverage my experience leading large-scale programs, managing stakeholders, optimizing processes, and execute strategic initiatives. Committed to driving organizational success through effective planning, collaboration, and continuous improvement.