Claire Martin
Green Bay,WI
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
6
6
years of professional experience
Work History
Manager/Educator/Cosmetologist
The Barbershop a Hair Salon for Men
Green Bay, WI
08.2019 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Created training modules and documentation to train staff.
- Managed appointments through scheduling software program.
- Greeted customers, provided consultation services and identified customer needs.
- Scheduled appointments for clients based on availability of staff members.
- Adhered to state regulations regarding licensing requirements.
- Participated in promotional activities designed to increase business revenue.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Conducted educational classes at surrounding schools.
Education
Certificate - Cosmetology Education
Gogebic Community College
Ironwood, MI05-2016
Skills
- Policy Implementation
- Performance Management
- Staff Development
- Workforce Management
- Team Leadership
- Staff Training and Development
- Performance Evaluations
- Verbal and written communication
- Schedule Preparation
- Microsoft Office
- POS system knowledge
- Tracking inventory
- Inventory organization
References
References available upon request.
Timeline
Manager/Educator/Cosmetologist
The Barbershop a Hair Salon for Men
08.2019 - Current
Certificate - Cosmetology Education
Gogebic Community College