Claire Mburuma
Plano,TX
Summary
A multifaceted professional with extensive experience across retail, restaurant service, technical project management, and healthcare roles, including as a Certified Nursing Assistant (CNA) and Telemetry Technician. Exhibits a strong work ethic, adaptability, and a commitment to excellence in diverse and dynamic environments. Known for exceptional customer service skills, project coordination proficiency, and a solid understanding of healthcare protocols and patient care. Demonstrates the ability to manage multiple responsibilities, lead teams, and maintain high standards of performance and safety.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Nurse Assistant
Life Care Hospital
01.2024 - Current
- Assisted patients during meal times, ensuring proper nutrition according to specific dietary requirements.
- Facilitated safe transportation within the facility using wheelchairs or gurneys when necessary for appointments or treatments.
- Assisted nursing staff in wound care procedures, effectively preventing infections and promoting healing.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Strengthened continuity of care by meticulously updating electronic health records in accordance with HIPAA regulations.
- Conducted electrocardiogram, echocardiogram, phonocardiogram and stress tests by using electronic test equipment and recording devices.
- Tracked findings of procedures such as EKGs using manual and automated recording devices.
- Initiated CPR for patients in cardiac failure, responding to hospital crisis codes.
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
Restaurant Server
The Puttery
01.2024 - Current
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Retail Sales Associate
Nordstrom, MAC
09.2023 - 12.2023
- Maintained clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
Technical Project Manager
Eventbrite
01.2022 - 08.2023
- Develop and maintain project documentation, including project plans, schedules, and progress reports, to ensure clear communication and accountability within the team and with stakeholders
- Ensure timely and accurate completion of project deliverables within budget constraints.
- Championed stakeholder engagement initiatives to ensure alignment with project objectives and foster a strong sense of ownership among all team members.
- Integrated cutting-edge technology solutions into existing systems to streamline workflows and improve overall operational efficiency across various departments within the organization.
- Successfully delivered multiple high-profile projects on time, ensuring client satisfaction and fostering long-term relationships.
- Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
Technical Project Manager
Express Scripts
01.2022 - 12.2022
- Identified and implemented cost-saving measures in IT projects.
- Generated reports for IT project progress and performance.
- Coordinated with external vendors to deliver IT project components.
- Implemented best practices to drive quality IT project delivery.
- Led cross-functional teams to successfully complete IT projects.
- Created and implemented contingency plans to address potential risks.
- Accomplished client goals by providing quality technical projects.
- Managed 3 project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
Restaurant Server
Twin Peaks
06.2020 - 06.2021
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Improved table organization by implementing efficient section assignments within the restaurant layout.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Retail Associate
Polo Ralph Lauren
08.2018 - 12.2018
- Achieved or exceeded sales targets and contributed to the store's revenue growth during the holiday season.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Created visually appealing displays and store layouts that attracted and engaged customers, contributing to increased sales
- Effectively managed inventory to minimize stockouts and overstock situations, ensuring the right products are available when customers want them.
Retail Associate
Ross
08.2016 - 05.2018
- Assist in conducting regular inventory audits to identify any discrepancies and take appropriate actions to ensure accurate inventory records.
- Actively participated in team meetings, sharing feedback on sales trends or operational challenges faced on the sales floor.
- Assist in creating and maintaining a safe and clean work environment for employees and customers
- Manage and resolve customer complaints and issues in a timely and satisfactory manner.
- Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
Student Advisor
Collin College
08.2016 - 05.2018
- Assist students with registration and enrollment processes.
- Collaborate with other student assistants to develop and implement new procedures for streamlining data entry and documentation tasks, increasing efficiency and accuracy
- Advocated for student needs within administrative processes, ensuring fair treatment and equitable access to resources.
- Developed strong relationships with faculty members, fostering an environment of collaboration in support of student goals.
- Organized workshops for students focusing on essential skills such as time management, study techniques, and stress reduction.
- Facilitated connections between students and relevant campus services such as tutoring, counseling, or financial aid assistance.
- Assessed the effectiveness of current advising practices through regular evaluation measures including surveys, focus groups, and student performance data.
Education
Bachelor of Science - Nursing
Midwestern State University
Wichita Falls, TX01.2019
Associate of Applied Science -
Collin College
Plano, TX05.2018
High School Diploma -
Plano East Sr High School
Plano, TX06.2016
Skills
- Customer Service and Satisfaction
- Project Management and Coordination
- Healthcare and Patient Care
- Telemetry Monitoring and Reporting
- Effective Communication and Team Collaboration
- Time Management and Organizational Skills
- Problem Solving and Critical Thinking
- Adaptability and Multitasking
- Medical terminology knowledge
- HIPAA Compliance
- Project Leadership
- Vital signs monitoring
Certification
Certified ECG Technician (CET)
Basic Life Support (BLS)
CompTIA Security+
Certified Scrum Alliance Product Owner
Timeline
Certified Nurse Assistant
Life Care Hospital
01.2024 - Current
Restaurant Server
The Puttery
01.2024 - Current
Retail Sales Associate
Nordstrom, MAC
09.2023 - 12.2023
Technical Project Manager
Express Scripts
01.2022 - 12.2022
Technical Project Manager
Eventbrite
01.2022 - 08.2023
Restaurant Server
Twin Peaks
06.2020 - 06.2021
Retail Associate
Polo Ralph Lauren
08.2018 - 12.2018
Retail Associate
Ross
08.2016 - 05.2018
Student Advisor
Collin College
08.2016 - 05.2018
Bachelor of Science - Nursing
Midwestern State University
Associate of Applied Science -
Collin College
High School Diploma -
Plano East Sr High School
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