Summary
Overview
Work History
Education
Skills
Timeline
Generic

Claire McCrummen

Austin,TX

Summary

Dynamic retail and title company professional with extensive experience at First American Title Insurance Co, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and client satisfaction. Skilled in cash handling and relationship building, with a commitment to delivering exceptional service and fostering a collaborative work environment.

Overview

14
14
years of professional experience

Work History

Retail Sales Associate

Dover Saddlery
Austin, TX
06.2025 - Current

Retail associate. Help customers. Check out customers with kwi and Shopify.

Unpack new inventory. Run labels and add to our shelves in the shop.

Retired to Take Care of Brother Dying of Cancer

No Employer
Austin, TX
08.2020 - 12.2024

I retired from First American to care for my dying brother.

Branch Manager

First American Title Insurance Co
Austin, TX
06.2012 - 08.2020
  • Branch manager of First American Title builder division in Austin
  • Led team of title insurance professionals to enhance service delivery and client satisfaction.
  • Developed and implemented operational strategies to streamline branch processes and improve efficiency.
  • Mentored staff in best practices for title processing and customer relationship management
  • Oversaw transactions from receipt of contract to post closing.

Education

Bachelor of Arts - Government

Sweet Briar College
Lynchburg, VA
05.1984

Skills

Customer service

Teamwork

Problem-solving

Teamwork and collaboration

Time management

Customer assistance

Cash handling

Customer engagement

Retail sales

Reliability and punctuality

Store opening and closing

Flexible schedule

Product knowledge

Cash register operation

Relationship building

Professional appearance

Stocking and receiving

Store maintenance

Retail store operations

Phone etiquette

Conflict resolution

Transaction processing

Policy and procedure adherence

Stock replenishment

Product recommendations

Order processing

Timeline

Retail Sales Associate

Dover Saddlery
06.2025 - Current

Retired to Take Care of Brother Dying of Cancer

No Employer
08.2020 - 12.2024

Branch Manager

First American Title Insurance Co
06.2012 - 08.2020

Bachelor of Arts - Government

Sweet Briar College
Claire McCrummen