Claire O'Neal
501 6th St. Roseville,CA
Summary
Dynamic customer service professional with proven leadership at Seven Eleven, excelling in problem-solving and time management. Enhanced customer satisfaction through effective task delegation and staff training, resulting in increased loyalty. Skilled in inventory management and maintaining workplace safety compliance, consistently delivering exceptional service in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Assistant Manager, Customer Service
Seven Eleven
Roseville, CA
08.2022 - Current
- Assisted in resolving customer complaints to enhance satisfaction and loyalty.
- Managed daily operations to ensure seamless service delivery and optimal team performance.
- Trained new staff on customer service protocols and operational procedures.
- Monitored inventory levels and stock replenishment.
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Developed strong relationships with customers, leading to increased repeat business and loyalty.
- Reduced wait times for customers through efficient task delegation and time management.
- Took ownership of customer issues and followed problems through to resolution.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes.
- Efficiently kept the cooler restocked with beverage and maintained backstock for customers.
- Electronically checked in orders received on a daily basis with multiple supplying companies.
- Filled orders that would come in store electronically with speed and accuracy, ensuring repeat business and happy delivery drivers. (i.e. filling & completing orders for Door Dash & Uber Eats)
- Adhering to company policy when doing money order transactions and cash app money transactions.
- Extreme multitasking while being able to maintain a cool head and fulfill jobs in a timely fashion, even when working alone.
- Being able to be on call, or deal with schedule changes sometimes with a moments notice.
Cashier Team Lead
Circle K Gas Station & Convenient Store
Citrus Heights, CA
08.2019 - 07.2021
- Provided extra coverage during peak hours to improve service speed.
- Monitored cash handling procedures, maintaining accuracy and compliance with financial regulations.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise throughout store.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Monitored areas for security issues and safety hazards.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, and customer service.
- Conducted inventory counts by cycle counting merchandise daily to ensure proper stock numbers.
Merchandise Stocker & ACC
Goodwill Industries Store & Donation Center
Auburn, CA
10.2013 - 06.2014
- Stocked merchandise on sales floor, ensuring optimal product placement and visibility.
- Organized inventory in backroom, maintaining efficient stock rotation and accessibility.
- Assisted customers in locating items, enhancing overall shopping experience and satisfaction.
- Implemented process improvements for restocking workflows, increasing efficiency during peak hours.
- Increased merchandise availability by efficiently organizing stockroom and maintaining inventory levels.
- Adapted quickly to new product lines or store layout changes, ensuring a seamless transition and minimal disruption to customer shopping experiences.
- Optimized storage space utilization with well-organized backstock areas and clear labeling systems for easy retrieval of products.
- Accelerated the unloading process through organized handling of delivery trucks and effective teamwork.
- Maintained a safe work environment by adhering to company safety guidelines during stocking activities.
- Improved sales floor appearance through timely replenishment of products and regular maintenance.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Greeted customers and directed to requested products.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Photo Lab Technician
Long Drugs Store - CVS Pharmacy
Auburn, CA
03.2000 - 06.2004
- Operated photo processing equipment to ensure high-quality prints and customer satisfaction.
- Assisted customers in selecting photo services, providing expert recommendations and support.
- Maintained accurate inventory of photographic supplies, minimizing waste and ensuring availability.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Maintained chemical levels and solution integrity for automatic processors and developing machines.
- Developed and processed film and picture CDs and restored photos using provided Fujifilm photo software.
- Maintained a high-quality standard for all prints, consistently exceeding customer expectations.
- Upheld strict quality control measures for all output materials, verifying color accuracy, image sharpness, and overall print quality before releasing finished products to customers.
- Managed inventory levels effectively, ordering necessary supplies proactively while minimizing excess stock on hand.
- Optimized workflow efficiency by cross-training in multiple areas of the lab, increasing versatility in handling various tasks.
- Ensured compliance with safety regulations through routine inspections of equipment and proper storage of chemicals.
- Processed and handled film, negatives and prints in accordance with quality standards.
- Utilized problem-solving techniques to resolve issues with photographic processing machines.
- Adhered to strict OSHA saftey procedures regarding proper storage and disposal of photographic chemicals and solutions.
- Maintained HIPAA guidelines for customer safety and privacy.
Education
NHA Exam Pass - Phlebotomy
Phlebotomy Training Specialists
Citrus Heights, CA03-2026
Funeral Service
American River College
Sacramento, CA2007
Photography & Developing - Photography
The Darkroom
Martinez, CA05-2004
High School Diploma -
Horizon Instructional Systems
Lincoln, CA05-2002
Skills
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Task delegation
- Workload management
- Policy enforcement
- Multitasking and organization
- Adaptability and flexibility
- Workplace safety compliance
- Product and service sales
- Inventory management
- Reporting and documenting
- Computer skills
- Active listening
- Staff training
Timeline
Assistant Manager, Customer Service
Seven Eleven
08.2022 - Current
Cashier Team Lead
Circle K Gas Station & Convenient Store
08.2019 - 07.2021
Merchandise Stocker & ACC
Goodwill Industries Store & Donation Center
10.2013 - 06.2014
Photo Lab Technician
Long Drugs Store - CVS Pharmacy
03.2000 - 06.2004
NHA Exam Pass - Phlebotomy
Phlebotomy Training Specialists
Funeral Service
American River College
Photography & Developing - Photography
The Darkroom
High School Diploma -
Horizon Instructional Systems