Erica Harris
North Sutton,NH
Summary
Results-driven Assistant Manager with a strong focus on customer service and team leadership. Proven ability to enhance customer satisfaction and streamline operations through effective process improvements.
Overview
8
8
years of professional experience
Work History
Assistant Manager, Customer Service
Hannaford Bros. Supermarket
New London, NH
12.2021 - Current
- Supervised customer service team, ensuring high standards of service and satisfaction.
- Resolved customer inquiries and complaints effectively, enhancing overall shopping experience.
- Trained and mentored new staff on customer service protocols and systems.
- Implemented process improvements that streamlined operations and reduced wait times.
- Evaluated performance metrics to identify areas for team development and training needs.
- Collaborated with management to develop strategies for improving customer engagement and loyalty.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Enhanced team productivity by implementing effective communication strategies and collaborative efforts.
- Analyzed customer feedback data to identify trends, make improvements, and better understand client needs.
- Oversaw the onboarding process for new employees, providing comprehensive training materials and guidance throughout their initial weeks on the job.
- Coordinated staff schedules, ensuring adequate coverage during peak hours without sacrificing operational efficiency or quality of service.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Cashier
Jakes Market & Deli
New London, NH
06.2018 - 10.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, balancing daily receipts and cash flow.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Trained new cashiers in operational procedures and customer service standards.
- Collaborated with team members to streamline checkout processes for efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Kearsarge Regional High School
South Sutton, NH06-2008
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Customer rapport
Timeline
Assistant Manager, Customer Service
Hannaford Bros. Supermarket
12.2021 - Current
Cashier
Jakes Market & Deli
06.2018 - 10.2021
High School Diploma -
Kearsarge Regional High School