Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca LaFountain

Jacksonville,FL

Summary

Dynamic customer service professional with extensive experience at Advanced Auto Parts, excelling in staff training and problem-solving. Proven track record of enhancing customer satisfaction and loyalty through effective complaint resolution and innovative policy implementation. Skilled in cash handling and fostering a positive team environment, driving operational success and repeat business.

Diligent, with solid background in managing customer service operations. Successfully led teams to improve service quality and streamline processes. Demonstrated ability to resolve conflicts and enhance customer satisfaction.

Experienced with managing customer service teams, ensuring high levels of service delivery and satisfaction. Utilizes problem-solving skills to address customer issues effectively and foster positive service environment. Track record of leading initiatives to improve operational efficiency and team performance.

Customer service professional with robust background in team leadership and customer support. History of implementing strategies that enhance service quality and operational efficiency. Known for strong collaboration skills and ability to adapt to changing needs, ensuring reliable results. Proficient in conflict resolution and process improvement.

Overview

4
4
years of professional experience

Work History

Assistant Manager, Customer Service

Advanced Auto Parts
06.2024 - Current
  • Provided exceptional support to management, assisting in daily operations and decision-making processes.
  • Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
  • Created a positive work environment for staff members, promoting teamwork and employee morale.
  • Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
  • Developed strong relationships with clients, leading to increased repeat business and loyalty.
  • Implemented new policies and procedures to enhance the overall customer experience while adhering to company guidelines.
  • Oversaw the onboarding process for new employees, providing comprehensive training materials and guidance throughout their initial weeks on the job.
  • Professionally installed car batteries wipers and other needed parts

Customer Service Representative

UPS
05.2022 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Assistant Store Manager

FedEx
04.2021 - 05.2023
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Education

High School Diploma -

Arise Academy
Fairmont, MN
07-2021

Skills

  • Customer service expertise
  • Staff training and development
  • Innovation and creativity
  • Performance tracking
  • Microsoft outlook, word, and Excel
  • Customer service
  • Problem-solving
  • Excellent time management skills
  • Verbal and written communication
  • Decision-making
  • Adherence to high customer service standards
  • Cash handling
  • Training and mentoring

Timeline

Assistant Manager, Customer Service

Advanced Auto Parts
06.2024 - Current

Customer Service Representative

UPS
05.2022 - 10.2023

Assistant Store Manager

FedEx
04.2021 - 05.2023

High School Diploma -

Arise Academy

Similar Profiles

CREATE PROFILE
Rebecca LaFountain