Nicholas Cevette
Endicott
Summary
Dynamic Auto Parts Sales Associate with proven expertise in customer service and inventory management at Advanced Auto Parts. Recognized for enhancing customer satisfaction through effective problem-solving and product knowledge. Skilled in cash handling and staff training, fostering a collaborative environment that drives sales and repeat business.
Overview
25
25
years of professional experience
Work History
Auto Parts Sales Associate
Advanced Auto Parts
06.2021 - Current
- Provided exceptional customer service by assisting customers with product selection and inquiries.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained organized inventory, ensuring all products were stocked and easily accessible.
- Assisted in training new associates on product knowledge and operational procedures.
- Assisted customers in finding appropriate parts promptly.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Maintained a clean and organized workspace, promoting an efficient working environment for all employees.
- Processed customer orders accurately and timely, improving overall satisfaction rates.
- Managed inventory efficiently, ensuring optimal levels of in-stock items and minimizing backorders.
- Handled returns and exchanges professionally, resolving issues quickly to maintain customer satisfaction.
- Responded promptly to phone inquiries regarding available parts or order status, providing excellent communication at all times.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Maintained clean and neat parts counter and sales floor.
- Trained and mentored junior employees on regulations, best practices, and performance strategies.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Organized parts storage and stocked inventory according to established guidelines.
- Conducted regular inventory audits to maintain accurate stock levels and prevent discrepancies.
- Provided exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
Grocery Store Clerk
Wies Markets
03.2017 - 05.2017
- Assisted customers with product selections and inquiries, enhancing shopping experience.
- Operated cash registers efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained store cleanliness and organization, promoting a welcoming environment for shoppers.
- Stocked shelves regularly, verifying inventory levels to prevent product shortages.
Custodian
Union Endicott School District
04.2001 - 08.2008
- Maintained cleanliness and sanitation standards in assigned areas to ensure safe environments.
- Operated cleaning equipment including floor buffers and vacuums efficiently for optimal results.
- Inspected facilities regularly to identify maintenance needs and report issues promptly.
- Trained new staff on proper cleaning techniques and safety protocols to enhance team performance.
- Managed inventory of cleaning supplies, ensuring availability while minimizing waste.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
Education
High School Diploma -
Union Endicott High School
Endicott, NY06.1989
Skills
- Quick learner
- Customer relationship building
- Dependability
- Goal-oriented mindset
- Follow-up skills
- Product knowledge expertise
- Upselling strategies
- Negotiation
- Presentation
- Parts identification
- Cash handling experience
- Ordering parts
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Team collaboration
- Clean driving record
- Parts installation
- Staff training
- Inventory management
- Sales training
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Cash handling
Timeline
Auto Parts Sales Associate
Advanced Auto Parts
06.2021 - Current
Grocery Store Clerk
Wies Markets
03.2017 - 05.2017
Custodian
Union Endicott School District
04.2001 - 08.2008
High School Diploma -
Union Endicott High School