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Rachael Andersen
Delton,MI
Work Preference
Summary
Dynamic Assistant Manager with proven expertise at Family Dollar, enhancing customer satisfaction through effective conflict resolution and strategic decision-making. Skilled in retail operations management and team leadership, I successfully improved service quality and loyalty, driving store traffic and sales performance while maintaining compliance and fostering a positive team environment.
Overview
3
3
years of professional experience
Work History
Assistant Manager, Customer Service
Family Dollar
05.2023 - Current
- Supervised daily customer service operations to ensure high levels of satisfaction and engagement.
- Resolved customer complaints effectively, enhancing overall service quality.
- Analyzed customer feedback to identify trends and inform service enhancements.
- Assisted in developing promotional strategies to increase store traffic and sales performance.
- Coordinated with management on inventory management to optimize stock availability.
- Maintained compliance with company policies while fostering a positive team environment.
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Kept accurate records to document customer service actions and discussions.
- Created and reviewed invoices to confirm accuracy.
- Researched and corrected customer concerns to promote company loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
GED -
Hastings High School
Hastings, MISkills
Customer service
Decision-making
Time management
Customer relations
Conflict resolution
Retail operations
Operations management
Customer rapport
Customer relationship management (CRM)
Retail operations management
Policy enforcement
Multitasking and organization
Strategic thinking
Adaptability and flexibility
Strong Verbal and written communication
Workplace safety compliance
Scheduling and planning
Compliance
Customer service and satisfaction
Reporting and documenting
Solid Computer and typing skills
Problem resolution
Multitasking Abilities
Customer relationship management
Additional Information
Knowledge of Medical marijuana program and Different Cannabis Strains
Timeline
Assistant Manager, Customer Service
Family Dollar
05.2023 - Current
GED -
Hastings High School