Claire Poch
Boise,ID
Summary
Dynamic Account Executive with comprehensive experience in customer service, sales, and hospitality management. Proven success in exceeding sales targets, building client relationships, and enhancing customer satisfaction. Skilled in inventory management, team training, and strategic selling.
Overview
4
4
years of professional experience
Work History
Account Executive
Yelp
07.2024 - 09.2024
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Bartender
Crane Creek Country Club
05.2023 - 07.2024
- Developed a solid understanding of various beverages, including wines, which allowed me to make informed recommendations to members.
- Ability to engage customers with knowledge and enthusiasm about wine and beverage selections.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Served high customer volumes during special events, nights, and weekends.
- Responsible for organizing and maintaining inventory, ensuring accuracy and proper storage.
Server
Crane Creek Country Club
11.2022 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Hostess Trainer
Crane Creek Country Club
03.2021 - 07.2024
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Implemented strategies to reduce wait times for guests during busy periods, increasing overall satisfaction levels.
- Addressed any guest complaints or issues swiftly resolving them leading to increased customer loyalty.
- Partnered with the management team to identify areas of improvement and implement changes that positively impacted overall restaurant operations.
Education
BBA -
Boise State University
Boise, ID05.2024
Skills
- Relationship building and management
- Strategic selling
- Menu Memorization
- Highly reliable
- Attention to Detail
- Guest Relations
Timeline
Account Executive
Yelp
07.2024 - 09.2024
Bartender
Crane Creek Country Club
05.2023 - 07.2024
Server
Crane Creek Country Club
11.2022 - 07.2024
Hostess Trainer
Crane Creek Country Club
03.2021 - 07.2024
BBA -
Boise State University
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