Claire Pritchard
Duvall,WA
Summary
Friendly Dispensing Optician knowledgeable about glasses and contact lenses. Assists customers in making choices that meet vocational, lifestyle and personal needs. Offering 3 years of experience with proven history of customer satisfaction and retention.
Proficient eye care professional experienced in taking facial measurements, discussing lenses and submitting accurate work orders. Multitasks effectively to handle different needs of multiple clients with speed and accuracy. Excellent communication and conflict resolution skills.
Consistently top selling optician.
Overview
6
6
years of professional experience
Work History
Unlicensed Dispensing Optician
Duvall Advanced Family Eyecare
Duvall , WA
2019.05 - Current
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Prepared work orders outlining all specifications for new lenses and frames.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Completed facial measurements such as temple length, bridge size and vertex distance.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Sales Associate
Soma Intimates
Redmond , WA
2017.01 - 2019.08
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Kept detailed track of sales and customer information in company system.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Completed orders and organized product deliveries to meet customer timetables.
- Tracked stock using company inventory management software.
- Prepared large cash deposits with zero discrepancies.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
Education
High School Diploma -
Dublin, IrelandSkills
- Active Listening
- Vision Aid Fittings
- Work Order Preparations
- Frame Repair
- Billing Processing
- Optical Needs Assessment
- Eyeglass Care Education
- Prescription Evaluation
- Supply and Equipment Ordering
- Managing Repairs
- Managing Inventory
- Contact Lens Demonstration
- Physical and Physiological Measurements
- Bridge Measurements
- Frame Adjustments
- Selecting Frames
- Operational Efficiency
- Critical Thinking
- Records Management Systems
- Inventory Reviews
- Patient Data Management Systems
- Invoice Statements
- New Hire Onboarding
- Quality Patient Care
- Product and Service Recommendations
- Optical Display Arrangements
Timeline
Unlicensed Dispensing Optician
Duvall Advanced Family Eyecare
2019.05 - Current
Sales Associate
Soma Intimates
2017.01 - 2019.08
High School Diploma -
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