Overview
Work History
Timeline
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CLAIRE RONAYNE

White Bear Township,MN

Overview

8
8
years of professional experience

Work History

Usher/Event Operations Assistant

Guthrie Theater
Minneapolis, Minnesota
12.2022 - 08.2024
  • Fostered a work environment incorporating the Guthrie values of artistic excellence, community, equity, diversity, and inclusion, and fiscal responsibility needed to provide excellent customer service for all audience members
  • Seated guests and oversaw safety of audience members, provided exceptional customer service, taking every possible step to ensure that patrons have a positive experience
  • Solve customer service inquiries or issues, in adherence with Guthrie ticketing policies, when issues arise before or during a performance while maintaining excellent customer service and composure
  • Became familiar with the Guthrie, theater houses, productions, special performances, offerings, and building highlights to share information with audiences and guests accurately
  • Setting up tables and signs for events going on in the theater
  • Works closely with Sales Manager & Event and Facility Sales Manager

Guest Services Coordinator

IMedia Brands
Eden Prairie, Minnesota
03.2022 - 06.2022
  • Created a positive and professional first impression of iMedia to employees and visitors, including overseeing the employee, guest, and visitor experience
  • Acted as the main point-of-contact for all on-air guests, requested samples for hosts/guests
  • Managed and supported guests for all iMedia channels, served as the main point of contact via the phone and email, assisted an average of 100 guests daily
  • Managed guest communications efficiently by scheduling Microsoft Outlook meeting invites before shows and ensuring follow-up communications after visits

Event Coordinator Intern

Synergos AMC
Roseville, Minnesota
08.2021 - 10.2021
  • Researched and arranged for vendors at onsite association events that provided services to non-profit clients in areas of finance and provided excellent customer service
  • Delivered top-notch customer and member services, ensuring satisfaction for scheduled events ranging in size from fifty to two hundred people
  • Managed event operations including preparing venue and invitations by using Microsoft Excel
  • Sent emails to corporation to promote upcoming events

Social Media Manager Intern

Freelance Consultant
Saint Paul, Minnesota
02.2021 - 07.2021
  • Published weekly auditions on our Facebook page and crafted Instagram posts, shared behind-the-scenes photos for upcoming short films
  • Market auditions to a diverse clientele, including actors, models, and film crew members aspiring to participate in short film productions
  • Generated post content primarily composed of behind-the-scenes photos
  • Consistently uploaded fresh content to various social media platforms, including Facebook, Instagram, and Twitter, while aligning with client goals, services, and brand identity
  • Gained over five hundred followers on Facebook within a year, garnered 125 followers on Instagram, and secured ten followers on LinkedIn and Twitter

Volunteer

Children's Minnesota Hospital
Saint Paul, Minnesota
03.2016 - 04.2018
  • Prepared arts and crafts weekly for hospitalized children and distributed cart items including cards, checkers, crosswords, puzzles, grooming items, magazines and pinwheels

Timeline

Usher/Event Operations Assistant

Guthrie Theater
12.2022 - 08.2024

Guest Services Coordinator

IMedia Brands
03.2022 - 06.2022

Event Coordinator Intern

Synergos AMC
08.2021 - 10.2021

Social Media Manager Intern

Freelance Consultant
02.2021 - 07.2021

Volunteer

Children's Minnesota Hospital
03.2016 - 04.2018

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CLAIRE RONAYNE