Claire Taylor
Richmond ,VA
Summary
As a newly trained massage therapist, I am eager to apply my skills in helping clients achieve physical and emotional well-being. With a focus on personalized care, I offer a range of techniques, including therapeutic and relaxation massage, tailored to each client’s needs. I am committed to creating a calm, supportive environment and staying current with industry standards to provide the best care possible. My passion for wellness and dedication to client satisfaction drive me to build lasting, positive relationships in my new role.
IG: @etherealtouch.massage
Overview
8
8
years of professional experience
Work History
Senior Placement Specialist
2U, Inc
01.2021 - Current
- Support partnership between 2U placement services and Baylor University faculty, assisting in scaling online graduate program by serving as tenured team leader and program expert
- Mentored and coached new hires across teams by providing training and leadership in program management and network development
- Provide ongoing team support and coaching in negotiating program escalations, developing processes, policies, and strategies for team and program success
- Manage and grow strategic partnerships with education agencies and healthcare networks nationwide by using data-driven strategies
- Exceed all KPI metrics, including consistently surpassing 100% quarterly metric goals and earning department-wide recognition as top performing individual contributor Q1-4 in 2023
Placement Specialist
2U, Inc
02.2020 - 01.2021
- Manage caseloads upwards of 150 graduate students per year, responsible for matching and securing clinical sites for healthcare professionals
- Complete high-volume outreach including affiliate contract procurement and provider recruitment
- Utilizing CRM systems such as Salesforce to proactively identify strategies, improve processes, and exceed pacing goals set by internal and external stakeholders
- Initiate and expand partnerships and large networks including hospital and school systems, as well as private centers and non-profit organizations across all regions of the United States
Student Success Coach
2U, Inc
08.2017 - 01.2020
- Managed and assessed risk of over 200 assigned Georgetown Nursing graduate students to lower attrition and increase retention rates, with an average of 89% continuing into term 2
- Analyzed acquired student data through CRM products including Salesforce and Tableau to identify triggers that indicate a need for more strategic, proactive outreach
- Facilitated and continually developed internal processes including but not limited to onboarding, compliance, and cross-functional relationship-building strategies centered in white glove service
- Partnered and collaborated with both internal and external university and program constituents including faculty, as well as the Admissions and Clinical Placement team to improve processes and increase satisfaction across the student life-cycle
Employment Specialist/Job Developer
The League for People With Disabilities
07.2016 - 07.2017
- Worked independently to provide pre and post-employment counseling and coaching, including resume, cover letter, interviewing assistance, and follow-up services for large client caseloads
- Served as a liaison, advocate and mediator between employers and employees in cases of conflict or accommodation needs in the workplace
- Developed business relationships to create long-term partnerships in the Baltimore region
- Compiled monthly detailed reports for the Division of Rehabilitation services while continuously surpassing placement goals
Education
500-Hour Therapeutic Massage Program
Lotus Professional College
Tuckahoe, VA12.2024
Bachelor of Science - Community Health Education
Salisbury University
Salisbury, MD12.2015
Skills
- Myofascial Release
- Swedish Massage
- Cranial Sacral Massage
- Neuromuscular Therapy
- Pregnancy Massage
- Business Corporate Chair Massage
- Infant massage
- Geriatric Massage
- Reflexology
- Sports Massage
- Trigger Point Therapy
- Lymphatic Drainage
- Medical Massage
Therapeutic Massage Techniques:
- Hot Stone Therapy
- Ice and Heat Therapy
- Hydrotherapy
- Postural Assessment
- Muscle Testing
- Energy Work
- Ethics
- Sanitation
- Massage Regulations
- Therapeutic Communication
- Massage Practice Evaluation
Specialized Skills:
Professional Training:
Timeline
Senior Placement Specialist
2U, Inc
01.2021 - Current
Placement Specialist
2U, Inc
02.2020 - 01.2021
Student Success Coach
2U, Inc
08.2017 - 01.2020
Employment Specialist/Job Developer
The League for People With Disabilities
07.2016 - 07.2017
500-Hour Therapeutic Massage Program
Lotus Professional College
Bachelor of Science - Community Health Education
Salisbury University
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