Claire Tilja
Citrus Heights,CA
Summary
Dedicated in providing exceptional customer service and patient care for over 10 years. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly customer service specialist with a background in various office settings as well as eldely care. Takes on multiple simultaneous tasks with excellent time management abilities and a resourceful approach. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized, and friendly, with excellent interpersonal skills.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Medication Technician
Cogir of Folsom Memory Care Facility
- Monitored medication storage area to maintain medication security and control.
- Administered medications to residents in a timely manner in accordance with scheduled medication administration time.
- Utalized knowledge of rights of medication administration: Right patient, right medication, right dose, right time, right route, right documentation, right to refusal.
- Collaberated and worked closely with facility residents and their families, physicians, hospice, nurses, care givers, etc, to maintain optimal individualized care and updated patient health conditions.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Expedited the medication pass process without compromising accuracy through effective time management techniques.
- Documented medication administration into electronic medical records (MAR) to avoid duplication of medication dosages.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Monitored patient responses to medication to report adverse reactions quickly.
- Improved medication administration accuracy by meticulously following physician orders and verifying patient information.
- Assisted in training new Medication Technicians on best practices and company policies, fostering a culture of continuous learning.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Ensured proper disposal of expired or unused medications according to state regulations and facility procedures, maintaining a safe work environment.
- Maintained thorough electronic records of all administered medications, adhering to HIPAA regulations and facility guidelines.
- Developed strong relationships with pharmacy personnel, streamlining communication regarding medication orders and adjustments as needed.
- Contributed to positive patient outcomes by closely monitoring vital signs during administration of high-risk medications.
- Strengthened patient trust by maintaining confidentiality and demonstrating empathy during interactions.
- Performed and documented vital signs.
Dementia Caregiver
Oakmont of Roseville
Roseville, CA
10.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
Dementia Caregiver
Honor Care
Sacramento, CA
03.2024 - 03.2024
- Maintaining close communication and coordinating with management and patients family's to report, document and adjust to any new decline or developments in clients medical conditions.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted disabled clients to support independence and well-being.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Implemented cognitive stimulation techniques like puzzles or memory games helping slow down cognitive decline in senior clients.
- Collaborated with healthcare professionals to develop personalized care plans for each client, addressing specific needs and goals.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Documenting accurate and detailed patient reports for every visit.
Elderly Caregiver
Private Care
Fair Oaks, CA
04.2022 - 02.2024
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted disabled clients to support independence and well-being.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Implemented cognitive stimulation techniques like puzzles or memory games helping slow down cognitive decline in senior clients.
- Promoted independence among elderly clients by teaching them new skills or assisting them in relearning old ones as needed.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Customer Service Representative
Covered California
Remote, CA
02.2021 - 03.2022
- Completing inbound and outbound calls to assist consumers with enrolling in health coverage.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Handled over 180 calls per shift signing up new customers, retrieving customer data, presenting relevant product information, and canceling services if necessary.
- Coordinated outreach efforts to raise awareness of available health insurance programs within the community.
- Facilitated collaboration among team members to optimize workload distribution and enhance efficiency.
- Collaborated with external agencies to expedite claims processing, facilitating timely access to healthcare services for clients.
- Resolved client concerns promptly, fostering a positive experience with the health insurance program.
- Conducted information sessions on various health insurance options, empowering clients to make informed choices about their coverage needs.
- Ensured accuracy of client records by diligently updating information systems following changes in personal or eligibility details.
- Reduced error rates by meticulously reviewing application data and cross-referencing with policy guidelines.
- Enhanced patient satisfaction by efficiently processing health insurance applications and addressing inquiries.
- Managed high volume of applications accurately, maintaining strict adherence to deadlines and regulatory requirements.
- Educated clients about health insurance coverage options, benefits and costs.
- Educated clients on insurance policies and procedures.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Sierra Nueva Continuation High School
Sacramento, CA05.2008
Skills
- Adaptable and Flexible
- Customer Service Excellence
- Documentation And Reporting
- Proficient in Software: Outlook, Word, Excel, Etc
- Compassionate Caregiving
- Vitals
- Health Insurance
- Ensuring Accuracy
- Wound Care
- HIPAA Compliance
- Complex Problem Solving
- Time Management
- Dementia Care
- Sterilization
- Care Plan Development
- Adaptable fast Learner
- Decision-Making
- Analytical and Critical Thinking
- Detail Oriented
- Multi-tasking
- Payment Collection
- Prioritization
- Self-sufficient
Certification
- HCA Certification
- CPR Certification
Timeline
Dementia Caregiver
Oakmont of Roseville
10.2024 - Current
Dementia Caregiver
Honor Care
03.2024 - 03.2024
Elderly Caregiver
Private Care
04.2022 - 02.2024
Customer Service Representative
Covered California
02.2021 - 03.2022
Medication Technician
Cogir of Folsom Memory Care Facility
High School Diploma -
Sierra Nueva Continuation High School