Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Claire Volmering

Midland

Summary

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

5
5
years of professional experience

Work History

Barista /Barista Shift Lead

Live Oak Coffeehouse
Saginaw
08.2023 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Operated cash registers to process customer payments.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Placed orders with suppliers for the delivery of products required for daily operations.
  • Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
  • Regularly communicated with baristas to keep them updated on procedures as well as to hear any concerns or issues they may be having.

Garden Associate

Lapham's Garden Center
Midland
05.2022 - Current
  • Resolved customer complaints promptly and professionally.
  • Cultivated and maintained garden displays throughout the store.
  • Assisted customers with selecting plants, flowers, and gardening supplies.
  • Worked outside in various weather conditions.
  • Organized and managed the scheduling and tasks of all associates at the Midland location.
  • Created decorative signage to promote sales, indicate prices, and aid customers in finding products.
  • Established relationships with customers through friendly interactions and consistent appreciations.
  • Watered and pruned plants according to specific needs for plant type.
  • Recommended, selected, and helped locate or obtain merchandise for customers.

Dining Services Employee

Saginaw Valley State University
Saginaw
09.2023 - 04.2024
  • Assisted in preparing food items such as salads, sandwiches, and desserts.
  • Kept track of inventory to ensure customers always had access to buffet food items, utensils, and napkins.
  • Followed health code regulations regarding food storage, preparation, handling, and sanitation.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Server

Independence Village
Midland
06.2020 - 08.2022
  • Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies.
  • Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
  • Kept a high level of sanitation and cleanliness.
  • Ensured customer satisfaction by promptly and effectively responding to orders.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Assisted in training new servers.

Education

Some College (No Degree) - History Education And Psychology

Saginaw Valley State University
Saginaw, MI

Skills

  • Customer service
  • Relationship building
  • Team collaboration
  • Conflict resolution
  • Merchandise assembly
  • Quality and safety assurance

References

Ron Lapham - Owner of Lapham's Garden Center 

  • (989)-615-6776

Daniel Vang - Former Manager of Live Oak

  • (479)-544-5683
  • daniel_vang@ymail.com

Timeline

Dining Services Employee

Saginaw Valley State University
09.2023 - 04.2024

Barista /Barista Shift Lead

Live Oak Coffeehouse
08.2023 - Current

Garden Associate

Lapham's Garden Center
05.2022 - Current

Server

Independence Village
06.2020 - 08.2022

Some College (No Degree) - History Education And Psychology

Saginaw Valley State University

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