Kylie Amesse
Kalamazoo,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Barista Shift Lead/ Barista Trainer
SpartanNash
03.2021 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain clean and operable standards.
- Handled and resolved customer issues and complaints professionally and efficiently to drive customer satisfaction and repeat business.
- Created coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing, and thorough cleanliness and sanitation of space.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Game Master/Shift Lead
LockedUp
11.2019 - 12.2021
- Watched guests closely to maintain an understanding of gameplay.
- Communicated clearly and on time to share clues and direct game actions.
- Explained company policies, game rules, and safety requirements.
- Kept game rooms clean and neat for the next guests.
- Planned and set up games with specific subject matter and stories.
Education
Bachelor of Science - Nursing
Western Michigan University
Kalamazoo, MI05.2027
High School Diploma -
Edwardsburg High School
Edwardsburg, MI06.2023
Skills
- Performance Assessments
- Attention to Detail
- Safe Food Handling
- Work Planning and Prioritization
- Hiring and Training
- Team Building and Leadership
- Customer Service
- Complaint Handling
- Customer Relations
- Effective Communication
Timeline
Barista Shift Lead/ Barista Trainer
SpartanNash
03.2021 - Current
Game Master/Shift Lead
LockedUp
11.2019 - 12.2021
Bachelor of Science - Nursing
Western Michigan University
High School Diploma -
Edwardsburg High School
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