Dharmendra Naidu
Honolulu,HI
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
4
4
years of professional experience
Work History
Barista Shift Manager
Coffee Bean & Tea Leaf
04.2022 - Current
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Designed and adjusted work schedules to meet business demands.
- Created new training guidelines, and provided staff orientation and training.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Barista/Cashier
TeaHome Hawaii
04.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Business -
Kapiolani Community College/University of HI Community Colleges
Honolulu, HI05.2026
High School Diploma -
President William Mckinley High School
Honolulu, HI05.2020
Skills
- Shop Opening and Closing
- Supply Ordering
- Performance Assessments
- POS Systems
- Work Planning and Prioritization
- Team Building and Leadership
- Bank Deposits
- Customer Service
- Attention to Detail
- Espresso Machine Operation
Timeline
Barista Shift Manager
Coffee Bean & Tea Leaf
04.2022 - Current
Barista/Cashier
TeaHome Hawaii
04.2020 - 03.2021
Bachelor of Business -
Kapiolani Community College/University of HI Community Colleges
High School Diploma -
President William Mckinley High School
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