Wong Sherpa
CORONA,New York
Summary
Responsible Barista Shift Manager with 5 years of hands-on experience supervising employees and overseeing day-to-day operations. Hardworking and organized individual with strong organizational skills and well-versed in training employees. Ability to handle multiple works simultaneously with a high degree of accuracy. Detail oriented team player, dedicated to providing high level of service to customers.
Overview
6
6
years of professional experience
Work History
Barista Shift Manager
Go Cups
08.2017 - Current
- Served customers quickly and efficiently in a friendly and welcoming manner, taking orders, providing recommendations, and ensuring an exceptional customer experience.
- Prepared and served a variety of coffee beverages, including espresso-based drinks, smoothies, sandwiches following established recipes and quality standards.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
Bachelor of Science - Computer Science
Lehman College of The City University of New York
The Bronx, NY08.2023
Associate of Science - Computer Science
LaGuardia Community College of The City University of New York
Long Island City, NY05.2019
Skills
- Customer Preferences
- Store Opening and Closing
- Supplier Management
- Customer Service
- Safe Food Handling Practices
Languages
English
Nepali
Hindi
Chinese (Mandarin)
Timeline
Barista Shift Manager
Go Cups
08.2017 - Current
Bachelor of Science - Computer Science
Lehman College of The City University of New York
Associate of Science - Computer Science
LaGuardia Community College of The City University of New York
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