Tim Leonard
Indianapolis,IN
Summary
Responsible Barista Shift Manager with twenty years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory and planning and setting up displays and promotional banners Responsible Barista Shift Manager 20 years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory and planning and setting up displays and promotional banners.
Overview
15
15
years of professional experience
Work History
Barista Shift Manager
QUEST FOOD MANAGEMENT SERVICES INC.
10.2021 - Current
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Created new training guidelines, and provided staff orientation and training.
- Designed and adjusted work schedules to meet business demands.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Fining Dining Manager
Broadmoor Country Club
05.2008 - 12.2019
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Led planning, set up and takedown for special events.
Education
Playwriting
Indiana Writers Center
Indianapolis, INBachelor of Arts -
Indiana University Bloomington
Bloomington, IN12.2007
Skills
- Delegating Assignments and Tasks
- Guest Relations
- Staff Management
- Customer Preferences
Hello! I've been happily working as a Barista at the One America Tower since the end of the pandemic
When the pandemic hit the hospitality industry fell apart. With my extensive customer service history I have been able to work very close to home and enjoy the company of our clients.
I am ready to accept a new challenge
Theatre
Writer/Director/Actor
Timeline
Barista Shift Manager
QUEST FOOD MANAGEMENT SERVICES INC.
10.2021 - Current
Fining Dining Manager
Broadmoor Country Club
05.2008 - 12.2019
Playwriting
Indiana Writers Center
Bachelor of Arts -
Indiana University Bloomington
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