Kaity Mia Urbaez

• Memorized over 50 menu items and created custom drinks for 200 to 400 customers a shift and produced products with 100% accuracy
• Happily fulfilled customer orders including hot and cold drinks, seasonal offerings, and food items during high volume periods
• Meticulously managed the cash flow operations totaling $2,000 - $10,000 per shift
• Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
• Created new training guidelines, and provided staff orientation and training.
• Maximized team productivity by expertly delegating tasks to kitchen staff.
• Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
• Monitored food inventory and supplies to prevent waste.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
• Maintained a clean and organized bar area by constantly wiping down surfaces,loading and unloading dishes and replenishing fresh ingredients
• Employed upselling techniques that increased revenue of each individual sale by an average of 50%

- lead and assisted in quantitative and qualitative clinical research

- Contributed to publications of experimental research projects

- Efficiently collected data and surveyed research participants

- identified aims and visions for research projects

- Problem solving and conflict management

- Conducted preliminary searches for research project and experiments

• Organized personal and professional calendars to streamline office communications, scheduling and initiatives
• Assisted organizational efforts by filing, entering data and answering urgent phone calls. - Organized and maintained physical and electronic filing systems to maintain organizational efficiency
• Coordinated paperwork to facilitate smooth and efficient data entry
• Assisted operations for organization, providing direct support to employees and customers.