Harry Luong
Huntington Beach,CA
Summary
Talented Barista and Waiter adept in customer service, staff management and inventory control. Experienced in brewing techniques and production performance. Highly skilled at creating customer-friendly environment and increasing customer loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista Shift Lead
King Coffee
08.2022 - 05.2023
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
Shift Manager/Waiter
Ichiro BBQ
05.2019 - 11.2019
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Troubleshot equipment to reduce service calls and downtime.
Associate
Sanford Viet
03.2019 - 06.2019
- Provided product price information to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
Education
Bachelor of Business - Finance
Cal State Long Beach University
Long Beach, CA05.2025
High School Diploma -
Gymnasium #4
06.2019
Skills
- Hiring and Onboarding
- Inventory Control
- Sanitation Guidelines
- Retail Operations
- Equipment Maintenance
- Station Preparation
- Hand-Crafted Drink Recipes
- Customer Preferences
- Servsafe Certification
- POS Terminal Operation
- Attention to Detail
Certification
Servesafe
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Vietnamese
Native or Bilingual
German
Limited Working
Timeline
Barista Shift Lead
King Coffee
08.2022 - 05.2023
Shift Manager/Waiter
Ichiro BBQ
05.2019 - 11.2019
Associate
Sanford Viet
03.2019 - 06.2019
Bachelor of Business - Finance
Cal State Long Beach University
High School Diploma -
Gymnasium #4
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