Summary
Overview
Work History
Education
Skills
Timeline
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Madison Kochara

Santa Clarita,CA

Summary

Developed leadership and team management skills in fast-paced customer service environment. Expertise in conflict resolution and operational efficiency, adaptable to diverse work settings. Looking to transition into new field with focus on leveraging transferrable skills for impactful results.

Overview

5
5
years of professional experience

Work History

Barista Shift Lead

Portos
01.2022 - Current
  • Prepared and served coffee beverages following standard recipes and customer preferences.
  • Maintained cleanliness and organization of work area to ensure safe food handling practices.
  • Assisted in training new staff on equipment operation and customer service protocols.
  • Handled cash transactions accurately, ensuring efficient checkout processes for customers.
  • Collaborated with team members to enhance service speed during peak hours.
  • Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
  • Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.

Shift Lead

Vons
08.2020 - 01.2022
  • Supervised daily operations, ensuring adherence to company standards and protocols.
  • Trained and mentored team members in operational procedures and customer service excellence.
  • Monitored inventory levels, coordinating restocking efforts to maintain product availability.
  • Implemented process improvements that enhanced workflow efficiency and reduced downtime.
  • Conducted performance evaluations, providing constructive feedback to foster professional growth.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.

Education

Bachelors in Sociology - Sociology

California State University Northridge
Northridge, CA
12.2025

Skills

  • Shift scheduling
  • Critical thinking
  • Staff management
  • High volume dining
  • Worker training
  • Microsoft Excel
  • Personnel data reporting
  • Production reporting
  • Hiring and onboarding

Timeline

Barista Shift Lead

Portos
01.2022 - Current

Shift Lead

Vons
08.2020 - 01.2022

Bachelors in Sociology - Sociology

California State University Northridge

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