Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Roman Pushkarskii

New York,NY

Summary

Dynamic Barista Shift Lead at MIND COLLECTIVE, skilled in espresso machine operation and staff management. Enhanced customer satisfaction through innovative menu development and effective training programs. Proven ability to create a welcoming atmosphere, driving repeat business and fostering team collaboration. Committed to maintaining high standards of cleanliness and operational efficiency.

Overview

6
6
years of professional experience

Work History

Barista Shift Lead

MIND COLLECTIVE
07.2024 - 08.2025
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Created new recipes, outlined steps, and training staff on correct preparation.
  • Planned and executed promotions and special events in close collaboration with management.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Directed food preparation and cooking activities to meet health and safety standards.

Barista, Bartender

Houndstooth Coffee
09.2023 - 07.2024
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Controlled line and crowd with quick, efficient service.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Obtained cash bank and stocked service bar to prepare for operation.

Server, Barista Manager

TETE-A-TETE Restaurant
03.2022 - 07.2023
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Barista

Serf Coffee
02.2019 - 03.2022
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Used POS system to accurately enter orders and process payments.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Education

Bachelor of Arts - Public Relations

Great St.Petersburg Polytechnic University
Saint-Petersburg, Russia
06-2018

Skills

  • Shift scheduling
  • Espresso machine operation
  • Menu development
  • POS system operation
  • Work schedule creation
  • Opening and closing procedures
  • Food production
  • Attention to detail
  • Recipe development
  • Manage cash register
  • Staff management
  • Food preparation

Languages

English
Full Professional
Russian
Native or Bilingual

Timeline

Barista Shift Lead

MIND COLLECTIVE
07.2024 - 08.2025

Barista, Bartender

Houndstooth Coffee
09.2023 - 07.2024

Server, Barista Manager

TETE-A-TETE Restaurant
03.2022 - 07.2023

Barista

Serf Coffee
02.2019 - 03.2022

Bachelor of Arts - Public Relations

Great St.Petersburg Polytechnic University

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