Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexis Parker

Fairbanks,Alaska

Summary

Sevens years experience with customer service. Ability to service customers with product in a timely and courteous manner.

Experienced with team leadership, workflow optimization, and customer satisfaction. Utilizes effective communication and organizational skills to ensure seamless operations. Track record of creating positive work environment and consistently meeting service standards.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Barista Shift Lead

Sunrise Bagel & Espresso
11.2022 - Current
  • Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
  • Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
  • Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
  • Memorized ingredients and recipes for wide variety specialty drinks.

Manager in Charge

Gold Rush Ice Cream
05.2013 - Current
  • Managed profit goals against budget and prior year, keeping controllable costs within budget.
  • Established and maintained proactive human resource functions, complying with labor regulations.
  • Met safety and security standards by overseeing preventative maintenance and repairs.
  • Trained staff for excellent customer service.
  • Recruited team members for maintaining adequate staffing levels according to projected sales.
  • Planned and managed adequate inventory levels using computerized inventory system for meeting sales demands and minimizing loss.
  • Managed company assets by maintaining clean and fully equipped establishments with properly working equipment.
  • Implemented appropriate plans for resolving unfavorable trends and enhancing profits.
  • Used customer feedback for improving operations and building brand loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Education

HIGH SCHOOL DIPLOMA -

Monroe Catholic High School
Fairbanks, ALASKA
05.2020

Skills

  • Business Leadership
  • Supplier Monitoring
  • Human Resources Oversight
  • Hiring and Onboarding
  • Mathematical Calculation and Reasoning
  • Program Optimization
  • Barista training
  • Cash handling proficiency
  • Espresso machine operation
  • Cleanliness standards
  • POS system operation
  • Food safety compliance

Certification

Food Worker # 1530476

Food Protection Manager

  • Completed Certification, Always Food Safe Company - May 2024

Timeline

Barista Shift Lead

Sunrise Bagel & Espresso
11.2022 - Current

Manager in Charge

Gold Rush Ice Cream
05.2013 - Current

HIGH SCHOOL DIPLOMA -

Monroe Catholic High School

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