Natalie Martinez
Pacifica,CA
Summary
Developed leadership and team management skills in a fast-paced customer service environment. Expertise in conflict resolution and operational efficiency, adaptable to diverse work settings. I want to transition into a new field, focusing on leveraging transferrable skills for impactful results.
Experienced with team leadership, workflow optimization, and customer satisfaction. Utilizes effective communication and organizational skills to ensure seamless operations—track record of creating a positive work environment and consistently meeting service standards.
Overview
6
6
years of professional experience
Work History
Barista Shift Lead
Caffé Trío
09.2024 - Current
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions.
Camp Counselor
Youth SF
07.2021 - 08.2022
- Collaborated with fellow counselors by sharing ideas to improve camp experiences.
- Worked with children of varying ages, interests, skills, and developmental levels.
- Led groups of children safely through a variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Streamlined camp operations by effectively managing supplies and equipment, ensuring readiness for all activities.
- Provided explicit instruction to activity and program participants to deliver fun and maintain safety.
Front Desk Receptionist
SF Pediatric Dentistry
07.2019 - 08.2019
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Education
High School Diploma -
Mercy High School
San Francisco, CABachelor of Science - Biology
Seattle University
Seattle, WABachelor of Science - Biology
University of San Francisco
San Francisco, CA05-2026
High School Diploma -
Archbishop Riordan High School
San Francisco, CA05-2022
Skills
- Shift scheduling
- Critical thinking
- Task delegation
- Staff management
- Hiring and onboarding
- Teamwork
- Customer service
- Problem-solving abilities
- Reliability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Knitting and Crocheting
- Avid Reader
- Community Cleanup
- Offering time and support to shelters for the homeless, women, and animals
- Outdoor Recreation
- Animal Care
- Horseback Riding
Timeline
Barista Shift Lead
Caffé Trío
09.2024 - Current
Camp Counselor
Youth SF
07.2021 - 08.2022
Front Desk Receptionist
SF Pediatric Dentistry
07.2019 - 08.2019
High School Diploma -
Mercy High School
Bachelor of Science - Biology
Seattle University
Bachelor of Science - Biology
University of San Francisco
High School Diploma -
Archbishop Riordan High School
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