Hi, I’m
Meziane Tayeb
Head Barista/Supervisour
Doha
Summary
Talented Barista Manager adept in customer service, staff management and inventory control. Experienced in brewing techniques and production performance. Highly skilled at creating customer-friendly environment and increasing customer loyalty. Personable team member experienced in crafting specialty coffee and teas and providing superior customer service. Fluent in range of coffee beans, origins and blends. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
years of professional experience
2
Languages
4
years of post-secondary education
Work History
Al Danas Table
Head Barista Shift Supervisor
07.2023 - Current
Job overview
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Conducted performance reviews and provided staff with feedback and guidance.
- Completed cash and credit card transactions accurately using POS software.
- Developed and implemented new processes and procedures to streamline operations.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Analyzed sales figures and identified areas for improvement.
After Eight
Head Barista
06.2022 - 04.2023
Job overview
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Designed and adjusted work schedules to meet business demands.
- Packaged bagels, muffins and other food items for customer purchase.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
- Promoted additional items with beverages, increasing store sales.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Wlaters Coffee , Lusail And Um Salal Branch
Barista Shift Supervisor
05.2021 - 05.2022
Job overview
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Collaborated with cafe management to design and implement promotional strategies for cafe items.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Monitored customer feedback to improve barista performance and customer service.
- Participated in budgeting and forecasting activities to make informed decisions.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Served consistent portions following recipes and control standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Ink Cafe
Head Barista And Catering Operator
04.2019 - 03.2021
Job overview
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Participated in budgeting and forecasting activities to make informed decisions.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Created new training guidelines, and provided staff orientation and training.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Worked with chefs to plan menus according to client needs and budgets.
Nitro Cafe
Senior Barista
02.2017 - 02.2019
Job overview
- .
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by managing projects from start to finish.
- Applied effective time management techniques to meet tight deadlines.
- Self-motivated, with a strong sense of personal responsibility.
La Cascade Coffe
Junior Barista
01.2015 - 01.2016
Job overview
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Al Razi , Khouribga
High School Diploma
09.2011 - 08.2013
OFPPT , Khouribga
from Diploma of Tourism And Restauration
09.2014 - 08.2016
Skills
Supply Ordering
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Head Barista Shift Supervisor
Al Danas Table
07.2023 - Current
Head Barista
After Eight
06.2022 - 04.2023
Barista Shift Supervisor
Wlaters Coffee , Lusail And Um Salal Branch
05.2021 - 05.2022
Head Barista And Catering Operator
Ink Cafe
04.2019 - 03.2021
Senior Barista
Nitro Cafe
02.2017 - 02.2019
Junior Barista
La Cascade Coffe
01.2015 - 01.2016
OFPPT
from Diploma of Tourism And Restauration
09.2014 - 08.2016
Al Razi
High School Diploma
09.2011 - 08.2013
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