Hi, I’m
Bayleigh Fonda
Corydon,IN
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Summary
Committed college student with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Succeeds in many areas including but not limited to team management.
Overview
6
years of professional experience
Work History
Coffee CrossingGalena, IN
Lead Barista
10.2021 - Current
Job overview
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Ensured compliance with local health codes by performing periodic inspections of work areas.
- Supported highest standards of conduct and service to support company reputation.
- Provided guidance to employees on proper safety protocols when handling food items or operating machinery.
- Washed and cleaned coffee maker and espresso machine to remove mineral and hard water deposits.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Utilized POS system to receive and process customer payments.
- Supervised and trained baristas to ensure adherence to company policies and procedures.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Memorized official and off-menu coffee and tea preparations.
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Cross-sold retail and bakery items to customers, boosting daily store sales.
- Arranged merchandise and built eye-catching displays to increase sales.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Demonstrated techniques on using multiple beverage machines with new team members.
Harrison County Parks DepartmentPalmyra, WI
Petting Zoo Attendant
05.2019 - 08.2024
Job overview
- Followed precise feeding instructions and schedules for animals under care.
- Cleansed and disinfected animal enclosures, cages, and habitats.
- Cared for animals with regular feeding and watering, social engagement and play opportunities.
- Observed animals for signs of distress or illness and reported any changes in behavior to supervisors.
- Educated visitors on animal behavior and safety guidelines.
- Socialized animals to prepare for visitors.
- Groomed pets using gentle techniques.
- Escorted visitors safely around exhibits while providing information about the animals.
CulversCorydon, IN
Crew Chief
08.2018 - 10.2021
Job overview
- Portioned out food to specifications to prevent waste.
- Filled and served various beverages for customers.
- Put together multiple, concurrent orders during dinner and lunch hours.
- Performed closing duties such as restocking items, cleaning appliances and counters.
- Prepared multiple orders at once for speedy service.
- Communicated effectively with co-workers regarding tasks assigned during shift.
- Prepared quality food and labeled, dated and covered items to preserve freshness.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Offered support to other stations in high-volume shifts.
- Checked completed orders for correct quantity and quality.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Stocked and restocked supplies as needed throughout shift.
- Mixed ingredients for custard recipes.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Set up work stations prior to opening to minimize prep time.
- Utilized first in, first out method to cycle through stock and keep food fresher.
- Kept items warm until sold using heat lamps.
- Helped train and instruct new team members.
- Worked with Point-of Sale system.
Papa JohnsCorydon, IN
Team Member
05.2019 - 06.2020
Job overview
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Collaborated with team members to maximize productivity and efficiency.
- Addressed customer needs, responding to specific requests.
- Monitored expiration dates on food items for freshness assurance.
- Attended staff meetings to stay updated on company policies and procedures.
- Identified needs of customers promptly and efficiently.
- Answered phone calls regarding inquiries about products or services.
- Operated cash registers to process payments from customers.
- Monitored and supported proper electronic shelf label signage.
- Worked hard to learn required tasks quickly to maximize performance.
- Resolved customer issues promptly in a professional manner.
- Assisted customers with product selection and ordering process.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Indiana University SoutheastNew Albany, IN
from Psychology
01-2025
Skills
- Health Codes Compliance
- Menu Memorization
- Guest Service
- Food Running
- Beverage Preparation
- Team Management
- Conflict Handling
- POS Systems
- Espresso Machine Operations
- Hiring and Training
- Product Recommendations
- Team Building and Leadership
- Performance Assessments
- Shop Opening and Closing
- Customer Service
- Employee Management
- Quality Control
- Attention to Detail
- Product Promotion
- Verbal and Written Communication
- Performance Evaluations
References
References available upon request.
Timeline
Lead Barista
Coffee Crossing
10.2021 - Current
Petting Zoo Attendant
Harrison County Parks Department
05.2019 - 08.2024
Team Member
Papa Johns
05.2019 - 06.2020
Crew Chief
Culvers
08.2018 - 10.2021
Indiana University Southeast
from Psychology