Karli Gleeson
Springfield,IL
Summary
Experienced Lead Barista with solid background in high-volume coffee shop environments. Strengths include staff training, inventory management, and customer service. Proven ability to maintain efficiency while managing multiple tasks seamlessly. Significant contributions to previous employers include improved workflow processes and enhanced customer satisfaction levels.
Overview
3
3
years of professional experience
Work History
Lead Barista
Haes Bakery and Coffee Shoppe
Springfield, IL
09.2022 - Current
- Described menu items to customers and suggested products based on stated preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Assisted in the development of marketing campaigns designed to increase customer loyalty and boost revenue.
- Received and accurately processed customer payments.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Collaborated with management team to develop new strategies for increasing sales and profits.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Collected payments and provided accurate change.
- Stocked customer service stations with paper products or beverage preparation items.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Tanning Consultant
Sunroom Tanning
Springfield, IL
01.2024 - 12.2024
- Ensured that products were adequately stocked in accordance with company standards.
- Updated client records with session details and preferences for personalized service.
- Trained new staff on tanning salon procedures, customer service, and sales techniques.
- Maintained cleanliness and sanitation of tanning beds and salon environment to ensure client safety.
- Cleaned and sanitized tanning beds and rooms.
- Provided assistance communicating, typing correspondence or obtaining information.
- Participated in ongoing education on tanning products, equipment, and safety protocols.
- Processed payments from customers using cash registers or POS systems.
- Educated clients on the use of tanning lotions and products to enhance tanning results.
- Responded quickly to emails or phone inquiries regarding product availability or pricing information.
- Developed marketing strategies to increase brand awareness within the local community.
Sales Associate
Apricot Lane Boutique
Springfield, IL
06.2022 - 12.2022
- Computed purchases and received and processed cash or credit payment.
- Maintained records related to sales for store management.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Prepared merchandise for purchase or rental.
- Worked with fellow sales team members to achieve group targets.
- Organized stockroom shelves according to size, color or style.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Handled returns and exchanges according to company policies.
- Provided accurate information about products, prices and services.
- Answered customer inquiries regarding product features, pricing, and availability.
Sales Associate
SkyZone Entertainment
Springfield, IL
11.2021 - 08.2022
- Computed purchases and received and processed cash or credit payment.
- Maintained records related to sales for store management.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Inspected premises to identify safety issues and non-conformity.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Monitored operations and reviewed records and metrics to understand company performance.
- Addressed customer needs, responding to specific requests.
- Assessed company operations for compliance with safety standards.
Education
High School Diploma -
Rochester High School
Rochester, IL05-2023
Some College (No Degree) - Undecided
Lincoln Land Community College
Springfield, ILLicensed Esthetician -
University of Spa And Cosmetology Arts
Springfield, ILSkills
- Health codes compliance
- POS system operation
- Staff scheduling
- POS systems
- Guest service
- Safe food handling
- Health code compliance
- Promotional events
- Team management
- Conflict handling
- Inventory
- Adaptability to change
- Menu memorization
- Cleanliness standards
Timeline
Tanning Consultant
Sunroom Tanning
01.2024 - 12.2024
Lead Barista
Haes Bakery and Coffee Shoppe
09.2022 - Current
Sales Associate
Apricot Lane Boutique
06.2022 - 12.2022
Sales Associate
SkyZone Entertainment
11.2021 - 08.2022
High School Diploma -
Rochester High School
Some College (No Degree) - Undecided
Lincoln Land Community College
Licensed Esthetician -
University of Spa And Cosmetology Arts