Charlotte Balencio
Summary
Hospitality Management Generalist with progressive experience operating different hospitality operations. Dependable and persistent with the abilities to develop excellent personal connections and manage a floor's operations. Can multitask several of different task quickly and efficiently. Knowledgeable in showing great customer service.
Overview
5
5
years of professional experience
Work History
Barista Shift Supervisor
STARBUCKS
06.2019 - Current
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced environment.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Food and Beverage Manager Intern
HERSHEY ENTERTAINMENT & RESORTS
05.2019 - 08.2019
- Assist in daily operations, monitor financial performance, and coordinate concessions training initiatives.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Carside Specialist/Host
APPLEBEE'S
11.2018 - 05.2019
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Utilized POS system to receive and process food and beverage orders.
Education
Bachelors - Hospitality Management
UNIVERSITY OF HOUSTON
Houston, TX05.2023
Associate Degree - Hospitality Administration And Management
NORTHAMPTON COMMUNITY COLLEGE
Bethlehem, PA01.2019
Skills
- Team Building and Leadership
- Supply Ordering
- Performance Assessments
- Bank Deposits
- Operations Management
- Assignment Delegation
- Guest Relations
- High-Volume Dining
- Employee Training and Development
Accomplishments
- Student Of The Month - Manheim Township High (2017)
- Coordinated Northampton Community College Luncheon's (2018-2019)
- Partner Of The Quarter - Starbucks (2022)
Timeline
Barista Shift Supervisor
STARBUCKS
06.2019 - Current
Food and Beverage Manager Intern
HERSHEY ENTERTAINMENT & RESORTS
05.2019 - 08.2019
Carside Specialist/Host
APPLEBEE'S
11.2018 - 05.2019
Bachelors - Hospitality Management
UNIVERSITY OF HOUSTON
Associate Degree - Hospitality Administration And Management
NORTHAMPTON COMMUNITY COLLEGE
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