Summary
Overview
Work History
Education
Skills
Timeline
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John Engelmann

Bloomington,Minnesota

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ability to empathize with others in any circumstance.

Overview

6
6
years of professional experience

Work History

Barista Shift Supervisor

Rustica Hardware
Edina, MN
03.2022 - Current
  • Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, and safety regulations.
  • Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
  • Promoted positive team morale by encouraging collaboration among staff members.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints in a polite and professional manner.

Server Supervisor

Peoples Organic Cafe
Edina, MN
09.2021 - 02.2023
  • Assisted in resolving customer complaints promptly and professionally.
  • Monitored dining room activities to ensure customer satisfaction.
  • Performed regular inventory checks of food items, beverages, and other supplies.
  • Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Coached staff on strategies to enhance performance and improve customer relations.

Barista Shift Supervisor

Mugshots
Bloomington, MN
08.2020 - 12.2021
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.

Kitchen Manager

Bethany Global University
Bloomington, MN
08.2018 - 05.2019
  • Coached, mentored and trained team members in order to improve their job performance.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Bachelor of Intercultural Studies -

Bethany Global University
Bloomington, MN
05-2021

Bachelor of Bible/Theology -

Bethany Global University
Bloomington, MN
05-2021

Associate Degree in Early Childhood Development -

Bethany Global University
Bloomington, MN
05-2021

High School Diploma -

Jourdanton High School
Jourdanton, TX
05-2018

Skills

  • Staff Motivation
  • Work Planning and Prioritization
  • Team Building and Leadership
  • Staff Training
  • Customer Service
  • Interpersonal Skills
  • Problem-Solving
  • Adaptive Learning
  • Relationship Building

Timeline

Barista Shift Supervisor

Rustica Hardware
03.2022 - Current

Server Supervisor

Peoples Organic Cafe
09.2021 - 02.2023

Barista Shift Supervisor

Mugshots
08.2020 - 12.2021

Kitchen Manager

Bethany Global University
08.2018 - 05.2019

Bachelor of Intercultural Studies -

Bethany Global University

Bachelor of Bible/Theology -

Bethany Global University

Associate Degree in Early Childhood Development -

Bethany Global University

High School Diploma -

Jourdanton High School

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John Engelmann