Proven team player and skilled in multitasking, I excel in fast-paced environments, as demonstrated at Starbucks where I enhanced customer loyalty through exceptional service and effective new hire training. My friendly demeanor and attention to detail have consistently improved team dynamics and customer satisfaction, showcasing my ability to foster positive relationships and ensure operational excellence.
Knowledgeable in marketing with a solid background through the student professional organizations I am active in. Up to date with trends, social media, content creation, and software.
Highly motivated and eager to expand my knowledge in marketing, I am always open to learning new skills and exploring innovative strategies. I thrive in dynamic environments and am driven to grow both professionally and personally. With a strong work ethic and a passion for continuous improvement, I am excited to take on new challenges and contribute effectively to any team.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
11.2022 - Current
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Increased repeat business by providing exceptional customer service and building relationships with patrons.
Customer Service Cashier
Regal Cinemas
07.2021 - 09.2022
At Regal Cinemas I worked at the concession stand, the ticket booth, and cleaned theaters. I worked with guests daily to ensure they had a pleasurable experience while at the establishment.
Education
Bachelor of Arts - Marketing
Temple University Fox School of Business
Philadelphia, PA
05-2027
High School Diploma -
Quakertown Community High School
Quakertown, PA
06-2023
Skills
Time management
Project management
Knowledgeable in Excel, able to make PivotCharts and sort data