Clairice Dailey
AZ
Overview
5
5
years of professional experience
Work History
Digital Advisor Support Associate
Charles Schwab
Phoenix, AZ
03.2023 - Current
- Provide technical support to customers by identifying causes of problems, researching and offering effective solutions.
- Identify and resolve issues using latest patches, releases, and troubleshooting techniques.
- Respond to user inquiries about hardware and software, explaining features and resolving questions.
- Consistently increase customer satisfaction ratings to an average of 96% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Senior Digital Customer Care Associate
Commerce Bank
St Louis, MO
06.2022 - 02.2023
- Assessed customers' technological issues about their online banking platforms regarding their computers, phones and other mobile devices (including software and hardware issues).
- Managed 70+ calls a day and maintained an average 97% customer satisfaction rating to date while working through scripted response plans and applying personal knowledge base to resolve concerns.
- Coached and trained other team members in the online banking department as well as in customer service, credit card, and loans about troubleshooting and other company policies and procedures.
- Collaborated with other department staff to develop ways to improve call times, hold times, and first call resolution.
Personal Service Counselor
Together Credit Union
St Louis, MO
06.2021 - 06.2022
- Compiled new customer information to open accounts and loans (including different line of credits, installment loans, and secured/unsecured) collecting and verifying necessary documentation.
- Performed audits on new accounts and new loans that are created by employees and verified the new products followed compliance with the credit union’s policies and procedures.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates and educate them about fraudulent activities and transactions.
Accounts Payable Specialist
Fresh Thyme Market
Fairview Heights, IL
12.2020 - 06.2021
- Recorded shipment data, such as weight, charges, space availability, damages, or discrepancies, for reporting, accounting, or recordkeeping purposes.
- Received, approved and processed over 400+ invoices weekly.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
Front End Supervisor
Fresh Thyme Market
Fairview Heights, IL
10.2019 - 06.2021
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Handled payment processing and provided customers and employees with receipts and proper bills and change.
- Delegated work to over 20 employees based on shift requirements, individual strengths and unique training.
Education
Bachelor of Science - Nutrition And Dietetics
Radford University
Radford, VATimeline
Digital Advisor Support Associate
Charles Schwab
03.2023 - Current
Senior Digital Customer Care Associate
Commerce Bank
06.2022 - 02.2023
Personal Service Counselor
Together Credit Union
06.2021 - 06.2022
Accounts Payable Specialist
Fresh Thyme Market
12.2020 - 06.2021
Front End Supervisor
Fresh Thyme Market
10.2019 - 06.2021
Bachelor of Science - Nutrition And Dietetics
Radford University
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