DeZeta DePriest
Charlotte,NC
Summary
Digital support specialist with over 6 years of experience in high-pressure environments. Proficient in remote engagement tools, including Discord and Zendesk, with a track record of meeting service level agreements. Expertise in problem-solving and content creation, contributing to team success and organizational performance. Advisor with a proven ability to optimize business processes and enhance client outcomes through strategic guidance.
Overview
6
6
years of professional experience
Work History
Freelance Digital Support & Creative Advisor
Freelance-writers
Charlotte, NC
01.2023 - Current
- Provided responsive email and chat support for small businesses through Discord and Zendesk.
- Created branded social media kits and flyers using Canva for entrepreneurs.
- Oversaw community engagement and moderated content across various platforms.
- Designed and marketed digital manifestation tools tailored for holistic brands.
Executive Assistant
Encore Label Group
Charlotte, NC
02.2022 - 03.2025
- Managed executive calendars and remote communications to enhance operational efficiency.
- Coordinated interdepartmental activities to ensure seamless collaboration.
- Organized virtual meetings and meticulously managed agendas.
- Developed professional reports and presentations to facilitate informed decision-making.
- Handled sensitive information with utmost discretion and integrity.
Lead Certified Pool Operator
Lazy Days Pool Management Group
Charlotte, NC
02.2020 - 02.2022
- Ensured pool safety and compliance with health regulations through vigilant monitoring of water chemistry.
- Trained staff on daily operations and adherence to safety protocols.
- Maintained accurate records of pool usage, chemical levels, and equipment maintenance.
- Logged data meticulously while responding promptly to client needs in real-time.
Executive Assistant
Richarde Builders
Charlotte, NC
01.2019 - 02.2020
- Managed scheduling, communication, and documentation for executive leadership
- Coordinated internal projects and field operations support
- Created internal reporting materials and managed digital files
Education
Associate of Applied Science - Business Administration
Central Piedmont Community College
Charlotte, NC03.2013
Skills
- Helpdesk software expertise
- Video conferencing tools
- Team collaboration applications
- Agile project management tools
- Graphic design proficiency
- Project coordination
- Data interpretation
- Record keeping practices
- Concise communication
- Mediation skills
- Customer relationship management
- Time optimization
- Risk assessment
- Training and mentoring
- Goal setting
- Individual counseling
References
Available upon request
Freelance Projects
Freelance Digital Support & Creative Advisor, 2023-01-01, Present, Delivered responsive email/chat-based support for small businesses using Discord and Zendesk, Created branded Canva-based social media kits and flyers for entrepreneurs, Managed community engagement and content moderation across multiple platforms, Designed and sold digital manifestation tools for holistic brands
Skills
Zendesk, Discord, Zoom, Slack, Microsoft Teams, Trello, Asana, Google Workspace, Canva, PowerPoint, Project Management, Data Analysis, Records Management, Clear Verbal & Written Communication, Conflict Resolution, Client Relations, Time Management
Accomplishments
- Innovator Of the Year- 2017
Timeline
Freelance Digital Support & Creative Advisor
Freelance-writers
01.2023 - Current
Executive Assistant
Encore Label Group
02.2022 - 03.2025
Lead Certified Pool Operator
Lazy Days Pool Management Group
02.2020 - 02.2022
Executive Assistant
Richarde Builders
01.2019 - 02.2020
Associate of Applied Science - Business Administration
Central Piedmont Community College
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