Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Christian Omeihe

Lawrenceville,GA

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

11
11
years of professional experience
2
2
Certifications

Work History

Freelance Technical Support

Freelance
03.2023 - Current
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with strong sense of personal responsibility.
  • Identified issues, analyzed information and provided solutions to problems.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Delivered services to customer locations within specific timeframes.

IT Support Analyst

Alice Tom LLC
09.2022 - 02.2023
  • Applied effective time management techniques to meet tight deadlines.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Provided professional services and support in a dynamic work environment.

IT Supervisor - Operations

OES Energy Services Ltd
10.2018 - 11.2022
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Led disaster recovery planning efforts, creating contingency plans to minimize risks associated with potential system failures or breaches.
  • Oversaw vendor relationships, negotiating contracts for cost-effective solutions that met organizational needs.
  • Customized and repaired technology based on staff requests.
  • Created and terminated user's accounts from start to finish in business applications.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Streamlined IT processes through the development of comprehensive documentation and procedural guidelines.
  • Oversaw IT department operations and training.
  • Optimized hardware infrastructure with strategic equipment upgrades, reducing maintenance costs.
  • Managed life cycle replacement of hardware and software.
  • Passionate about learning and committed to continual improvement.

IT Systems Support Specialist

OES Energy Services Ltd
01.2017 - 09.2018
  • Collaborated with internal departments to align marketing campaigns.
  • Coordinated and executed marketing campaigns to generate new leads and sales opportunities.
  • Devised and implemented strategies to optimize digital marketing campaigns.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Proven ability to learn quickly and adapt to new situations.
  • Provided professional services and support in a dynamic work environment.
  • Delivered services to customer locations within specific timeframes.
  • Worked well in a team setting, providing support and guidance.

Helpdesk Support /Technical Lead Engineer

Oando Plc
04.2013 - 12.2016
  • Performed scheduled service work, installations, testing and repairs.
  • Ensured optimal system performance by conducting thorough testing, debugging, and optimization of software applications.
  • Championed process improvements that led to increased efficiency, reduced overheads, and better overall project outcomes.
  • Facilitated smooth handovers between developers working on different parts of a project by enforcing strict documentation standards across all codebases.
  • Managed life cycle replacement of hardware and software.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Provided technical support in both on-site and telephone consultations.
  • Resolved complex technical issues quickly and effectively by applying strong analytical skills and deep domain expertise.
  • Excellent communication skills, both verbal and written.
  • Applied effective time management techniques to meet tight deadlines.

Education

Bachelor of Science - Mathematics

University of Ibadan
Ibadan, Nigeria
05.2001 -

Master of Science - Computer Systems And Networking

University of Greenwich
London, UK
05.2001 -

Skills

Helpdesk operations

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Certification

ITIL

Timeline

Freelance Technical Support

Freelance
03.2023 - Current

IT Support Analyst

Alice Tom LLC
09.2022 - 02.2023

IT Supervisor - Operations

OES Energy Services Ltd
10.2018 - 11.2022

IT Systems Support Specialist

OES Energy Services Ltd
01.2017 - 09.2018

Helpdesk Support /Technical Lead Engineer

Oando Plc
04.2013 - 12.2016

Bachelor of Science - Mathematics

University of Ibadan
05.2001 -

Master of Science - Computer Systems And Networking

University of Greenwich
05.2001 -

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Christian Omeihe