Christian Omeihe
Lawrenceville,GA
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Freelance Technical Support
Freelance
03.2023 - Current
- Excellent communication skills, both verbal and written.
- Self-motivated, with strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Delivered services to customer locations within specific timeframes.
IT Support Analyst
Alice Tom LLC
09.2022 - 02.2023
- Applied effective time management techniques to meet tight deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Provided professional services and support in a dynamic work environment.
IT Supervisor - Operations
OES Energy Services Ltd
10.2018 - 11.2022
- Communicated regularly with customers concerning data exchange and technology integration.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Led disaster recovery planning efforts, creating contingency plans to minimize risks associated with potential system failures or breaches.
- Oversaw vendor relationships, negotiating contracts for cost-effective solutions that met organizational needs.
- Customized and repaired technology based on staff requests.
- Created and terminated user's accounts from start to finish in business applications.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Streamlined IT processes through the development of comprehensive documentation and procedural guidelines.
- Oversaw IT department operations and training.
- Optimized hardware infrastructure with strategic equipment upgrades, reducing maintenance costs.
- Managed life cycle replacement of hardware and software.
- Passionate about learning and committed to continual improvement.
IT Systems Support Specialist
OES Energy Services Ltd
01.2017 - 09.2018
- Collaborated with internal departments to align marketing campaigns.
- Coordinated and executed marketing campaigns to generate new leads and sales opportunities.
- Devised and implemented strategies to optimize digital marketing campaigns.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Proven ability to learn quickly and adapt to new situations.
- Provided professional services and support in a dynamic work environment.
- Delivered services to customer locations within specific timeframes.
- Worked well in a team setting, providing support and guidance.
Helpdesk Support /Technical Lead Engineer
Oando Plc
04.2013 - 12.2016
- Performed scheduled service work, installations, testing and repairs.
- Ensured optimal system performance by conducting thorough testing, debugging, and optimization of software applications.
- Championed process improvements that led to increased efficiency, reduced overheads, and better overall project outcomes.
- Facilitated smooth handovers between developers working on different parts of a project by enforcing strict documentation standards across all codebases.
- Managed life cycle replacement of hardware and software.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Provided technical support in both on-site and telephone consultations.
- Resolved complex technical issues quickly and effectively by applying strong analytical skills and deep domain expertise.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
Education
Bachelor of Science - Mathematics
University of Ibadan
Ibadan, Nigeria 05.2001 -
Master of Science - Computer Systems And Networking
University of Greenwich
London, UK 05.2001 -
Skills
Helpdesk operations
MS Office
Time Management
Hardware and Software Configuration
Employee Computer Support
Ticket management
Call Management
ITIL Knowledge
Technical Support
Software Upgrades
Backup and recovery
Online Chat Support
Remote Support
Remote Technical Support
Customer Service
Incident Management
Issue and Resolution Tracking
Helpdesk operations
Certification
ITIL
Timeline
Freelance Technical Support
Freelance
03.2023 - Current
IT Support Analyst
Alice Tom LLC
09.2022 - 02.2023
IT Supervisor - Operations
OES Energy Services Ltd
10.2018 - 11.2022
IT Systems Support Specialist
OES Energy Services Ltd
01.2017 - 09.2018
Helpdesk Support /Technical Lead Engineer
Oando Plc
04.2013 - 12.2016
Bachelor of Science - Mathematics
University of Ibadan
05.2001 -
Master of Science - Computer Systems And Networking
University of Greenwich
05.2001 -