Clairisha Jean-Francois
Assistant Manager
Gaithersburg,MD
Summary
Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and resource management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Visual Merchandiser
Zara
08.2019
- Monitor and replenished display inventory and restructured according to available stock
- Present store update suggestions and layouts to management and stakeholders
- Enhance overall store appearance by applying careful consideration to product and display locations
- Promote seasonal products and trends to move stock and prepare for incoming inventory
- Restructure company merchandising standards to increase customer traffic and product exposure
- Partner with sales representatives and managers to coordinate delivery and merchandising schedules
- Managed aesthetically pleasing displays to showcase company products and increase sales
- Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
Assistant Manager
Abercrombie & Fitch
08.2023 - Current
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Translator
Language Line Services
06.2020 - 08.2020
- Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases
- Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts
- Replicated flow, style and overall meaning of original texts
- Prepared detailed notes per client specifications, assisting in business meetings and proposal presentations
- Listened to recordings and translated confidential information
- Worked with other translators to facilitate real time conversations
- Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding.
Receptionist
Sandgate Gardens
05.2017 - 12.2019
- Reduced incoming call response time by implementing effective call routing system.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Bachelor of Science - Psychology
University of Maryland Global Campus
Adelphi, MD 01.2020 - Current
Certificate - Data Science
University of Maryland Global Campus
Adelphi, MD 01.2023 - Current
Bachelor of Science - Computer Science
University of Maryland Global Campus
Adelphi, MD 01.2024 - Current
Skills
Verbal and written communication
Calendar Management
Customer and client relations
Call Management
Supply Ordering
Computer Proficiency
Multitasking
Adaptability
Timeline
Bachelor of Science - Computer Science
University of Maryland Global Campus
01.2024 - Current
Assistant Manager
Abercrombie & Fitch
08.2023 - Current
Certificate - Data Science
University of Maryland Global Campus
01.2023 - Current
Translator
Language Line Services
06.2020 - 08.2020
Bachelor of Science - Psychology
University of Maryland Global Campus
01.2020 - Current
Visual Merchandiser
Zara
08.2019
Receptionist
Sandgate Gardens
05.2017 - 12.2019