Summary
Overview
Work History
Education
Skills
Timeline
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Clairisha Jean-Francois

Assistant Manager
Gaithersburg,MD

Summary

Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and resource management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Visual Merchandiser

Zara
08.2019
  • Monitor and replenished display inventory and restructured according to available stock
  • Present store update suggestions and layouts to management and stakeholders
  • Enhance overall store appearance by applying careful consideration to product and display locations
  • Promote seasonal products and trends to move stock and prepare for incoming inventory
  • Restructure company merchandising standards to increase customer traffic and product exposure
  • Partner with sales representatives and managers to coordinate delivery and merchandising schedules
  • Managed aesthetically pleasing displays to showcase company products and increase sales
  • Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.

Assistant Manager

Abercrombie & Fitch
08.2023 - Current
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Translator

Language Line Services
06.2020 - 08.2020
  • Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases
  • Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts
  • Replicated flow, style and overall meaning of original texts
  • Prepared detailed notes per client specifications, assisting in business meetings and proposal presentations
  • Listened to recordings and translated confidential information
  • Worked with other translators to facilitate real time conversations
  • Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding.

Receptionist

Sandgate Gardens
05.2017 - 12.2019
  • Reduced incoming call response time by implementing effective call routing system.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Education

Bachelor of Science - Psychology

University of Maryland Global Campus
Adelphi, MD
01.2020 - Current

Certificate - Data Science

University of Maryland Global Campus
Adelphi, MD
01.2023 - Current

Bachelor of Science - Computer Science

University of Maryland Global Campus
Adelphi, MD
01.2024 - Current

Skills

Verbal and written communication

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Timeline

Bachelor of Science - Computer Science

University of Maryland Global Campus
01.2024 - Current

Assistant Manager

Abercrombie & Fitch
08.2023 - Current

Certificate - Data Science

University of Maryland Global Campus
01.2023 - Current

Translator

Language Line Services
06.2020 - 08.2020

Bachelor of Science - Psychology

University of Maryland Global Campus
01.2020 - Current

Visual Merchandiser

Zara
08.2019

Receptionist

Sandgate Gardens
05.2017 - 12.2019

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Clairisha Jean-FrancoisAssistant Manager