Clancy Miller
Anderson,CA
Summary
Accomplished Director of Clinical Leadership with expertise in operational oversight, healthcare compliance, and performance management. Proven track record in enhancing team capabilities and implementing effective systems to drive accountability across multi-site clinical operations.
Overview
16
16
years of professional experience
Work History
Director of Clinical Leadership
Ridge Eye Care, Inc.
09.2019 - Current
- Led clinical operations and workforce performance across 15+ locations, supporting 130+ clinical employees.
- Implemented KPI scorecards, SOPs, and standardized processes to improve operational consistency and accountability.
- Designed scalable leadership development and training programs that strengthened management effectiveness and employee engagement.
- Drove workflow optimization, staffing strategies, and data-driven decision-making to enhance clinic performance and patient care.
- Ensured compliance with HIPAA, OSHA, and organizational standards while supporting strategic growth initiatives.
- Advanced internally from Patient Services Representative → Ophthalmic Technician → Northern Regional Manager → Director of Clinical Leadership, reflecting a proven record of leadership and operational excellence.
Clinic Manager
Anderson Vision Center
08.2010 - 09.2019
- Led daily operations of optometry clinic ensuring seamless transition prior to acquisition by Ridge Eye Care, Inc.
- Coordinated staffing, scheduling, billing, payroll, and clinic workflow systems to streamline operations.
- Supervised clinical personnel and supported hiring, training, and staff performance management.
- Improved patient flow and clinic efficiency through operational process improvements.
- Directed provider scheduling and operational reporting to monitor and enhance clinic performance metrics.
- Ensured compliance with healthcare regulations and upheld patient privacy standards.
Education
Some College (No Degree) - Natural Sciences
Shasta College
Redding, CA07-2026
Skills
- Executive Leadership
- Multi-Site Clinical Operations
- Strategic Planning & Execution
- Leadership Development & Coaching
- Performance Management
- Operational Excellence & Process Improvement
- KPI Development & Data Analytics
- Workforce Planning & Talent Development
- Healthcare Compliance (HIPAA & OSHA)
- Cross-Functional Collaboration & Change Management
Timeline
Director of Clinical Leadership
Ridge Eye Care, Inc.
09.2019 - Current
Clinic Manager
Anderson Vision Center
08.2010 - 09.2019
Some College (No Degree) - Natural Sciences
Shasta College