Andrew Begalle
Andover,MN
Summary
Talented Clinical Operations Administrator with 20+ years of experience focused on planning, developing and executing initiatives to achieve maximum potential. Creative and highly strategic with excellent leadership abilities. Professional and outgoing with success in building relationships and achieving desired outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director, Clinical Quality
Optum Health
MN
06.2020 - Current
- Responsible for leading strategy and program development initiatives for the National Practice Health and Safety team
- Collaborate and partner with various subject matter experts in developing, modifying, and implementing best-practice standards to be utilized within all Care Delivery Organizations
- Develop policies and procedures to be utilized by the National Practice Health and Safety team as well as all Care Delivery Organizations in promoting consistencies and adherence to best practice quality standards
- Advancing risk and quality initiatives by partnering with Nursing Leaders and clinical staff members across all Care Delivery Organizations
- Leading and facilitating monthly Nurse Leadership Council meetings, as well as organizing and administering quarterly on-site Nurse Leadership Council meetings
- Execution of timely key deliverables including, but not limited to new education training/competency modules, creation and implementation of various workflows, process improvement initiatives and data analytics
- Actively lead a large temperature remediation project which facilitated enhanced education, identification of opportunities for improvement, and awarded over $31k in funding for improved temperature monitoring equipment across several Care Delivery Organizations
- Established and lead a Nursing Leadership Subcommittee and RxOperations Subcommittee as well as serve on several Optum workgroups.
Executive Director of Operations: Convenience Care, Pediatrics, Allergy, Genetics
CentraCare Health Care
St. Cloud, MN
07.2019 - 06.2020
- Promoted from Senior Director to Executive Director with additional responsibilities listed below
- Additional Convenience Care service line consists of ambulatory acute care services and is composed of 2 urgent cares, 3 retail locations, and a virtual health platform
- Responsible for leading change management of Convenience care services which include: Transition of an Urgency Center to an Urgent Care
- Identify and implement new staffing model with transition to an urgent care
- Implementation of a new epic module for urgent care
- Relocation of urgent care to a different site
- Address physician behaviors and instill a new culture of positivity, teamwork, and collaboration
- Re-align virtual health provider coverage.
Senior Director of Operations: Pediatrics, Allergy, Genetics
CentraCare Health Care
St. Cloud, MN
11.2017 - 07.2019
- Promoted from Director of Operations to Senior Director
- In collaboration with medical dyad partner, lead all clinical and hospital-based operations within the Pediatrics, Allergy, and Genetics services with CentraCare Health
- Actively participate in strategic and operational initiatives to enhance awareness, growth, and overall efficiencies
- Monitor financial performance and implement changes where needed for ensuring financial success and operational sustainability of all operational sites
- Relationship building with community and legislative stakeholders on pediatric care for victim services and responsible for building awareness, funding, and sustainability for grant funded positions for children of central Minnesota
- Awarded and responsible for carrying out a $1.9 million innovation grant on trauma informed care initiatives across central Minnesota
- Contract services and negotiations with various pediatric subspecialty services performed within St
- Cloud
- Subspecialty services include relationships with Children’s Sleep Center, University of Minnesota, Gillette’s Children Specialty, Minnesota Gastroenterology, Children’s hospital and clinics of Minnesota, Pediatric Surgical Associate, Minneapolis Clinic of Neurology
- Initiated, and co-chair of the Care For Kids Council to provide direction and guidance for pediatric best practice initiatives and standards across the organization.
Director of Operations: Convenience Care
CentraCare Health Care
St. Cloud, MN
01.2017 - 11.2017
- Oversee creation of new acute care clinics and development of new acute care service line
- Responsible for initiating scope of service within acute care clinical sites, billing, compliance, HR management
- Work collaboratively across the healthcare system to ensure all supplies, labs, and day to day operations are accounted for the implementation of the new clinical sites.
Associate Director of Operations
North Memorial Health Care
Robbinsdale, MN
03.2016 - 12.2016
- Promoted from Clinic Manager to Associate Director of Operations
- Work collaboratively with Medical Director on organizational vision and strategies in achieving growth and development for future Urgent Cares, Express Clinics, and Urgency Centers
- Responsible for overseeing creation of 4 new Urgent Cares and 2 Express Clinics within 4 months
- Expanded hours of operation for 2 Urgency Centers due to high patient demand.
Clinic Manager: Primary Care, Urgent Care, Urgency Center
North Memorial Health Care
Robbinsdale, MN
02.2014 - 03.2016
- Responsible for daily operations of 2 large primary care clinics, 1 Urgent Care, and 2 Urgency Centers
- Collaborate with senior leadership on growth and expansion of new Urgent Cares and Express Clinics throughout the organization
- Human Resource activities include: recruitment, hiring, disciplinary actions, performance management, training, team building activities, employee relationships
- Manage budgets and staffing allocations to meet financial and patient satisfaction.
Clinic Manager, Surgery Clinic
University of Minnesota Physicians (UMP)
Minneapolis, MN
09.2011 - 02.2014
- Promoted from Patient Care Supervisor to Clinic Manager
- Actively manage daily operations of a large sub-specialty clinic which served over 21,000 patients in 2012
- Assess the clinical needs and areas of opportunity to support 47 surgeons and three mid-level providers in providing world class care to a variety of patients
- Project management experience includes 2010 and 2011 EMR rollouts (EPIC), as well as facility planning, and emergency preparedness workgroups for $200,000,000 ambulatory care center.
Interim Clinic Manager, Outpatient Interventional Diagnostic Center
University of Minnesota Physicians (UMP)
Minneapolis, MN
12.2011 - 10.2012
- Oversaw the daily operations of the Outpatient Interventional Diagnostic Center that specializes in Urologic and Pain procedures
- Responsible for clinical performance, evaluations, disciplinary actions, and hiring for three Radiologic Technicians and one Registered Nurse
- Implemented new work flows and proactively worked alongside three Surgeons and one Physician Assistant for equipment, clinical and procedural needs.
Patient Care Supervisor, Neurology Clinic
University of Minnesota Physicians (UMP)
Minneapolis, MN
02.2010 - 09.2011
- Actively managed the clinical operations of a comprehensive Neurology clinic with subspecialties in Epilepsy, ALS, Multiple Sclerosis, Muscular Dystrophy, Neuropathy, Myasthenia Gravis, and Parkinson’s disease
- Led planning and implementation of clinic objectives and improvement projects in collaboration with clinic and organizational leadership
- Assessed clinical and workflow needs to efficiently support 22 physicians and three mid-level providers to enhance the care given to 14,000 patients
- Oversaw documentation, recruitment, performance evaluations, compensation, and disciplinary actions for 15 RN and CMA direct reports.
Nurse Manager, Long Term Care / Hospice Unit
Redeemer Health and Rehabilitation Center
Minneapolis, MN
10.2009 - 02.2010
- Evaluated the quality and effectiveness of nursing practice and services for a 50-unit residential facility
- Provided leadership, direction and guidance to 40 staff regarding clinical best practices and working relationships.
Registered Nurse, Solid Organ Transplant Unit
University of Minnesota Medical Center
Minneapolis, MN
06.2007 - 10.2009
- Member of the Nurse Practice Council responsible for development of best practices and optimizing workflows
- As Charge Nurse, oversight included patient codes, staffing, efficiency, safety, admits and discharges.
Education
Master's Degree, - Health And Human Services Administration
St. Mary's University
01.2016
Associate of Science - Nursing
Anoka Ramsey Community College
01.2007
Bachelor of Science -
Northern Michigan University
01.2003
Skills
- Executive Leadership
- Policy Development and Enforcement
- Operations Oversight
- Team Leadership, Training and Development
- Program Optimization
- Operational Analysis
- Process Improvements
- Effective Communicator and Public Speaker
- Strategic Planning and Execution
- Leadership Training
- Staff Development
- Management Team Building
Certification
- Registered Nurse, MN Active License
- Candidate, Certification Professional in Healthcare Quality (CPHQ)
Timeline
Director, Clinical Quality
Optum Health
06.2020 - Current
Executive Director of Operations: Convenience Care, Pediatrics, Allergy, Genetics
CentraCare Health Care
07.2019 - 06.2020
Senior Director of Operations: Pediatrics, Allergy, Genetics
CentraCare Health Care
11.2017 - 07.2019
Director of Operations: Convenience Care
CentraCare Health Care
01.2017 - 11.2017
Associate Director of Operations
North Memorial Health Care
03.2016 - 12.2016
Clinic Manager: Primary Care, Urgent Care, Urgency Center
North Memorial Health Care
02.2014 - 03.2016
Interim Clinic Manager, Outpatient Interventional Diagnostic Center
University of Minnesota Physicians (UMP)
12.2011 - 10.2012
Clinic Manager, Surgery Clinic
University of Minnesota Physicians (UMP)
09.2011 - 02.2014
Patient Care Supervisor, Neurology Clinic
University of Minnesota Physicians (UMP)
02.2010 - 09.2011
Nurse Manager, Long Term Care / Hospice Unit
Redeemer Health and Rehabilitation Center
10.2009 - 02.2010
Registered Nurse, Solid Organ Transplant Unit
University of Minnesota Medical Center
06.2007 - 10.2009
Master's Degree, - Health And Human Services Administration
St. Mary's University
Associate of Science - Nursing
Anoka Ramsey Community College
Bachelor of Science -
Northern Michigan University