Erin C. Danzer

• Provide strategic leadership to improve clinical quality, operational performance, and regulatory compliance across multiple hospice locations.
• Develop and deliver clinical education, onboarding, competency programs, and leadership training for interdisciplinary teams.
• Analyze quality metrics, identify performance gaps, and implement evidence-based improvement initiatives to enhance patient outcomes and operational consistency.
• Partner with executive leadership to support strategic initiatives, including acquisitions, de novo hospice startups, technology optimization, and organizational growth.
• Conduct site assessments, mentor clinical leaders, and provide operational coaching to strengthen leadership and quality performance.
• Serve as Interim Executive Director when needed, maintaining accountability for operations, staffing, census growth, financial performance, and community partnerships.
• Ensure compliance with Medicare Conditions of Participation, accreditation standards, and hospice quality measures while fostering a culture of clinical excellence.
• Led development and implementation of clinical operational strategies to enhance service delivery and patient outcomes.
• Oversaw compliance with healthcare regulations, ensuring adherence to best practices across clinical operations.

May 2015 - May 2026

First Choice Home Health & Hospice, a Jet Health Company

Other positions held: Executive Director/Administrator, Director of Clinical Services, Disaster Coordinator, Clinical Manager and RN Case Manager

• Responsible for managing the daily operations of the hospice agency including marketing, intake, patient care coordination, clinical services, social services, volunteers, bereavement, and on-call.
• Provide strategic planning for market share and growth.
• Responsible for financial oversight and for meeting the agency's goals.
• Responsible for the emergency operations plan and the agency's disaster preparedness.
• Provide leadership, supervision, and organization of the interdisciplinary team, including skilled nursing, social work, physicians, chaplains, bath aides, and therapy services.
• Establish and maintain an ongoing relationship with the governing body, staff, and community.
• Organize Agency ongoing functions, completion, maintenance, and submission of required reports and policies.
• Responsible for all staff training and in-services. Educate the agency's clinical staff according to the federal and state laws related to patient care and safety.
• Monitor and ensure regulatory compliance according to the Conditions of Participation set forth by the Centers for Medicare and Medicaid Services that are governed by the Joint Commission.
• Provide initial and ongoing comprehensive assessments of the impact of the terminal prognosis on the patient’s physical, functional, psychosocial, and environmental needs and well-being as evidenced by documentation, clinical record, and case conference.
• Apply specific qualifying criteria for admission and recertification to hospice care, ensuring patient eligibility.
• Implement, develop, and document the plan of care to ensure the quality of care, continuity of care, scope and frequency of care, and appropriate goals and interventions.
• Maintain and educate on infection control, disease progression, comfort measures, and end-of-life care.
• Provide hospice aide and LPN supervisory oversight to ensure quality and continuity of care.

• Managed sub-acute patient/family-centered care at the bedside. Assisted with physical rehabilitation of patients with stroke, brain injury, spinal cord injury and neurological or orthopedic disorders.
• Managed patient’s with tracheostomies, wound care and vacuums.
• Managed care of patients with daily assessments, Foley catheters, tube feedings, IVs, phlebotomy and medication management.
• Assisted with patient education regarding nursing interventions and implementation.
• Assisted with the development of detailed care plans for up to seven patients daily in hospital setting.

• Contributed to mid-sized company acquisition and merger, including the strategic, decision-making, leadership, budgetary and operational logistics.
• Managed daily operations for multiple technical support and customer service contact centers nationwide. Developed and maintained call forecasting model to which the business was measured against.
• Create, maintain and monitor annual departmental budgets totaling $12M
• Partner with Human Resources department on conflict resolution, employment law and company procedures, in addition to performance management and strategies for employee base.
• Managed staff of 12 employees, comprised of senior level managers, along with multiple outsourced contact centers. Responsible for more than 250 Technical Support and Customer Service agents.
• Negotiated SLA contracts, and negotiated and established service contracts with outsourced partners.

Other positions held: Manager, Technical Support, Depot Program Manager, Service Account Manager, Technical Support Agent, and Computer Repair Technician