Clara Behnke-Seper
Bozeman Hot Springs
Bozeman,MT
4
years of professional experience
Highly driven worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Work History
Barista
9 Months- Operated espresso machines and brewing equipment, ensuring optimal performance and quality.
- Prepared a variety of coffee beverages following established recipes and customer preferences.
- Assisted customers in selecting products, providing recommendations based on preferences.
- Maintained cleanliness and organization of workstations to ensure efficient service flow.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Barista Shift Lead
6 Months- Supervised daily operations and coordinated staff activities during shifts.
- Trained new baristas on coffee preparation and customer service standards.
- Monitored inventory levels and placed orders to maintain stock availability.
- Ensured compliance with health and safety regulations in food handling practices.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
Cashier
4 Months- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register and balanced daily sales reports.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Organized inventory displays to promote seasonal products and drive sales.
- Stocked, tagged and displayed merchandise as required.
- Watered and maintained healthy plants and products
Banquet Server
1 Year 1 Month- Provided exceptional customer service during events, ensuring guest satisfaction and positive experiences.
- Set up and broke down banquet spaces efficiently, adhering to venue standards and timelines.
- Coordinated with kitchen staff to ensure timely delivery of food and beverage orders to guests.
- Maintained cleanliness and organization of dining areas, contributing to overall event ambiance.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
Host
1 Year 4 Months- Managed reservation systems to optimize table turnover and guest experience.
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Collaborated with servers and kitchen staff to facilitate smooth operations during peak hours.
- Trained new hosts on customer service protocols and company standards.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Host
1 Year- Greeted and seated guests, ensuring timely service and optimal seating arrangements.
- Trained new hosts in customer service protocols and restaurant operations.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Bachelor of Arts - Political Science And Government
Bachelor of Science - Geography
Skills
Time management
Interpersonal communication
Problem-solving
Cash handling
Opening and closing duties
Exceptional customer service
Team leadership
Order taking
POS systems
Food preparation
Timeline
Barista
Bozeman Hot Springs
11.2025 - CurrentRead More
Barista Shift Lead
City Brew
04.2025 - 10.2025Read More
Cashier
Down To Earth Garden Center
04.2024 - 08.2024Read More
Banquet Server
The Florian Gardens
07.2023 - 08.2024Read More
Host
Johnny's Italian Steakhouse
04.2023 - 08.2024Read More
Host
Milwaukee Burger Company
03.2022 - 03.2023Read More
University of Saint Thomas
Bachelor of Arts from Political Science And Government
Read More
Montana State University
Bachelor of Science from Geography
Read More