Clara Doan
Garden Grove,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Lash Technician
Self
03.2022 - Current
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Worked with high attention to detail to complete precise, long-lasting lash looks.
- Followed strict safety standards to protect clients from injury or infection.
- Consulted with clients to understand desired look and discuss available lash options.
Sports Coach
UK International Soccer
11.2021 - 03.2022
- Monitored practices to establish high level of performance.
- Utilized positive communication to encourage students and promote integrity and respect.
- Taught players how to run specific game plays in order to build cohesive, structured team.
- Developed practice guidelines for injury prevention.
Server
Pho Ga Hai Van
03.2017 - 01.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Hostess
Ruth's Chris Steakhouse
04.2019 - 01.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Barista
Boba Loca
10.2017 - 11.2018
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Bachelor of Science - Public Health
California State University - Fullerton
Fullerton, CA2024
Skills
- Adaptable to Changing Client Needs
- Tool, Equipment, and Surface Sanitizing
- Digital Recordkeeping
- Appointment Scheduling
- Workspace Organization
- Supply Ordering and Management
- Relationship Building
- POS Systems
- Up-Selling
- Hospitality Service Expertise
- Exceptional Customer Service
Timeline
Lash Technician
Self
03.2022 - Current
Sports Coach
UK International Soccer
11.2021 - 03.2022
Hostess
Ruth's Chris Steakhouse
04.2019 - 01.2020
Barista
Boba Loca
10.2017 - 11.2018
Server
Pho Ga Hai Van
03.2017 - 01.2021
Bachelor of Science - Public Health
California State University - Fullerton
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