Summary
Overview
Work History
Education
Skills
Timeline
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Clara-Ellen Willesen

Mesa,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Product Support Specialist

2U Inc.
Phoenix, AZ
02.2021 - Current
  • Oversaw workload management for user query ticketing and task management systems.
  • Led analytics, communication and organizational tasks to oversee product support and interface with customers.
  • Performed QA assessments on software, formatting and content to improve solution usability.
  • Maintained up-to-date knowledge of company products and services by attending internal trainings.
  • Addressed customer complaints promptly and professionally.

College Advisor

Grand Canyon Education
Phoenix, AZ
07.2018 - 01.2021
  • Provided guidance to students on their choice of major and career paths.
  • Maintained accurate records of student progress in academic advising sessions.
  • Evaluated student needs and developed educational plans, fostering academic progress.
  • Provided counseling services related to personal issues which may be impacting a student's academic performance.

Education

Bachelor of Science - Psychology

Grand Canyon University
Phoenix, AZ
04-2018

Skills

  • Remote Support
  • Operating systems
  • Application support
  • Customer Service

Timeline

Product Support Specialist

2U Inc.
02.2021 - Current

College Advisor

Grand Canyon Education
07.2018 - 01.2021

Bachelor of Science - Psychology

Grand Canyon University

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Clara-Ellen Willesen