Summary
Overview
Work History
Education
Skills
Timeline
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Rachelle Schwarm

2135 East Rahn Road Dayton ,OH

Summary

Dynamic Product Support Specialist with extensive experience at ZOLL LifeVest, excelling in critical thinking and customer service. Proven ability to enhance patient support and streamline operations through effective scheduling and teamwork. Skilled in HIPAA compliance and data management, ensuring reliable monitoring of cardiac screens and fostering strong relationships with staff and patients.

Overview

17
17
years of professional experience

Work History

Product Support Specialist

ZOLL LifeVest
12.2023 - Current

Data entry, attention to detail, time management, critical thinking, problem solving, organization, teamwork, scheduling, up to date with technology, multitasking, interpersonal skills, dependability, customer service, clerical support, reliable, computer skills, and monitoring cardiac screens.

Monitors RTE with knowledge of claims and medical billing, utilizing HIPAA with all duties or responsibilities, daily tasks for work orders and CCRs, nurse triage of calls, patient and staff support, post-op open heart liaison, preceptor to new hires, and ordering of equipment and supplies.

Patient Contact Specialist

Mercy Health Bon Secours Hospital
01.2022 - 12.2023

Data entry, attention to detail, time management, critical thinking, problem solving, organization, teamwork, scheduling, up to date with technology, multitasking, interpersonal skills, dependability, customer service, clerical support, reliable, computer skills, and monitoring cardiac screens.

Monitors RTE with knowledge of claims and medical billing, utilizing HIPAA with all duties or responsibilities, daily tasks for work orders and CCRs, nurse triage of calls, patient and staff support, post-op open heart liaison, preceptor to new hires, and ordering of equipment and supplies.

Monitor Watcher

UC West Chester Hospital
11.2015 - 01.2022

Data entry, attention to detail, time management, critical thinking, problem solving, organization, teamwork, scheduling, up to date with technology, multitasking, interpersonal skills, dependability, customer service, clerical support, reliable, computer skills, and monitoring cardiac screens.

Monitors RTE with knowledge of claims and medical billing, utilizing HIPAA with all duties or responsibilities, daily tasks for work orders and CCRs, nurse triage of calls, patient and staff support, post-op open heart liaison, preceptor to new hires, and ordering of equipment and supplies.

Radiology Assistant

Mercy Health Bon Secours Hospital
07.2019 - 07.2021

Data entry, attention to detail, time management, critical thinking, problem solving, organization, teamwork, scheduling, up to date with technology, multitasking, interpersonal skills, dependability, customer service, clerical support, reliable, computer skills, and monitoring cardiac screens.

Monitors RTE with knowledge of claims and medical billing, utilizing HIPAA with all duties or responsibilities, daily tasks for work orders and CCRs, nurse triage of calls, patient and staff support, post-op open heart liaison, preceptor to new hires, and ordering of equipment and supplies.

Unit Monitor Tech

Mercy Health Bon Secours Hospital
04.2008 - 07.2021

Data entry, attention to detail, time management, critical thinking, problem solving, organization, teamwork, scheduling, up to date with technology, multitasking, interpersonal skills, dependability, customer service, clerical support, reliable, computer skills, and monitoring cardiac screens.

Monitors RTE with knowledge of claims and medical billing, utilizing HIPAA with all duties or responsibilities, daily tasks for work orders and CCRs, nurse triage of calls, patient and staff support, post-op open heart liaison, preceptor to new hires, and ordering of equipment and supplies.

Education

Human Resources

Indiana Wesleyan University
Marion, IN

Graduate Certificate - Real Estate

Sinclair Community College
Dayton, OH
01.2022

EKG Certificate Program

Mercy College
Fairfield Ohio
04.2008

Skills

  • Network troubleshooting
  • Remote support
  • Telephone support
  • Hardware troubleshooting
  • Application support
  • Records review
  • Schedule coordination
  • Mobile device support
  • Issue reporting
  • Cross-functional collaboration
  • System administration
  • Teamwork
  • Product calibration
  • Teamwork and collaboration
  • Excellent communication
  • Network support
  • Remote technical support
  • Relationship building
  • Help desk support
  • Friendly and patient
  • Self motivation
  • Goal setting
  • Risk assessment
  • VPN management
  • User support

Timeline

Product Support Specialist

ZOLL LifeVest
12.2023 - Current

Patient Contact Specialist

Mercy Health Bon Secours Hospital
01.2022 - 12.2023

Radiology Assistant

Mercy Health Bon Secours Hospital
07.2019 - 07.2021

Monitor Watcher

UC West Chester Hospital
11.2015 - 01.2022

Unit Monitor Tech

Mercy Health Bon Secours Hospital
04.2008 - 07.2021

Human Resources

Indiana Wesleyan University

Graduate Certificate - Real Estate

Sinclair Community College

EKG Certificate Program

Mercy College
Rachelle Schwarm