Summary
Overview
Work History
Education
Skills
References
Languages
Interests
Timeline
Generic

Clara Goldthwaite

Colorado Springs,CO

Summary

Three years of experience in customer service and sales growth. Proficient in problem solvving, merchandising, and team collaboration, with a strong focus on customer satisfaction and safety compliance. Adept at analyzing customer needs to recommend optimal products, driving measurable sales growth and improving service quality.

Overview

3
3
years of professional experience

Work History

Overnight Receiver/Stocker

Lowe's
08.2024 - Current
  • Streamlined receiving processes by implementing efficient organizational strategies and reducing unloading time.
  • Answered customer questions and provided detailed product information.
  • Maintained effective team member communication.
  • Interacted with guests in friendly and knowledgeable way.
  • Minimized product damage by carefully handling merchandise during offloading and storage.
  • Kept up-to-date on company policies, procedures, and best practices, applying this knowledge consistently within daily job duties.
  • Maintained a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.

Solutions Specialist

Petco
12.2022 - Current
  • Analyze customer needs to recommend optimal products, driving measurable sales growth
  • Resolve complex issues efficiently, improving overall service quality and customer retention
  • Collaborate with employee teams to deliver tailored pet care solutions, enhancing customer satisfaction and loyalty
  • Improve customer service by tailoring to pet parents and their pet's needs, whether they have a specific problem or would like to maintain their pet's basic needs
  • Upholding store floor standards by ensuring merchandise is stocked, 'face fronted', labelling shelves, etc
  • Ensuring store floor and employee-only areas are clean and tidy, as to not compromise safety of customers or other employees
  • Ensuring pet standards and their safety is met in an hourly fashion

Guest Experience Specialist

Petco
12.2021 - 02.2022
  • Analyze customer needs to recommend optimal products, driving measurable sales growth
  • Resolve complex issues efficiently, improving overall service quality and customer retention
  • Collaborate with employee teams to deliver tailored pet care solutions, enhancing customer satisfaction and loyalty
  • Improve customer service by tailoring to pet parents and their pet's needs, whether they have a specific problem or would like to maintain their pet's basic needs
  • Upholding store floor standards by ensuring merchandise is stocked, 'face fronted', labelling shelves, etc
  • Ensuring store floor and employee-only areas are clean and tidy, as to not compromise safety of customers or other employees
  • Ensuring pet standards and their safety is met in an hourly fashion

Education

Hobart William Smith Colleges
Geneva, NY
07.2022

GED -

Mountain Lakes, NJ
07.2020

Skills

  • Problem-solving
  • Sales growth
  • Merchandising
  • Customer service
  • Flexibility
  • Team collaboration
  • Safety compliance
  • Time management
  • Woodworking Machinery
  • Heavy machinery
  • Computer literacy
  • Organizational skills
  • Creativity
  • Warehouse Safety
  • Stock replenishment
  • Record preparation
  • Product handling
  • Workplace safety enforcement
  • Customer Service
  • Problem-solving abilities
  • Multitasking
  • Power Equipment operation
  • Computer Literacy
  • Freight Handling
  • Physical Stamina
  • Hazardous Materials Handling

References

  • Anthony Verducci, Petco, 9738090631
  • Susan Kelly, Petco, 9083433659
  • James Bonnell, Petco, 8622190738
  • Elizabeth Doonan, Petco, 8622626546
  • Taivon James, Lowe's, TaivonJames@gmail.com, 7193932827
  • Madalina MacPhail, Bell Buoy Bistro, 17825035997

Languages

Spanish
Limited Working

Interests

  • Participating in cultural exchange programs and homestays
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Photography
  • Creative Writing
  • Video Gaming
  • Wood working
  • Animal Care
  • Bartending, including making new cocktails

Timeline

Overnight Receiver/Stocker

Lowe's
08.2024 - Current

Solutions Specialist

Petco
12.2022 - Current

Guest Experience Specialist

Petco
12.2021 - 02.2022

GED -

Hobart William Smith Colleges

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Clara Goldthwaite